cheezy59
20 april 2025
I cannot fault the outside of this resort! Amazing! Main pool, etc.... Staff incredible and very accommodating A+++ service! We stayed here based on the amazing reviews we read. I'm sure some villas are lovely,: HOWEVER... we must have had a crap villa (villa 14) - the couch was shocking, the cushions were all out of shape and you felt like you were sliding off them when sitting on it, needs upgrading big time! OMG and bad ant problem!! Need to put better ant bait down (I know it's hard as outside has lush gardens). You need to keep all food off surfaces otherwise ants galore! Beds were not comfortable at all, def in need of an upgrade to nicer style beds (especially when you pay for luxury pricing). We paid $4500 NZ for 7 nights, felt it was really not worth that at all. We had electrical issues as well, however the staff did fix. Also the onsite restaurant closes at 7pm!! and the main pool at 7pm as well, way to early in my option, some people like to eat later and if you want to eat at say 6.30pm you literally have 30ins to eat a meal! Port Douglas was very busy, so we would have liked to eat more at the onsite restaurant but couldn't because of the closing time. Also the main reception closed at 6pm.... really really early if you need to see them about stuff (if you getting back from doing the stuff in the day, they are then unavailable when you get back from doing stuff in the day) Was a shame that our experience was not good as it really does spoil the holiday. Hate to say but we were looking forward to leaving at the end of our stay :( ... Would not stay here again based on our experience. :(
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