Spring Hotel Bequia

My second stay at The Spring Hotel, I was insistent on staying there following a perfect visit last year. It is a beautiful hotel with amazing views. Unfortunately the experience was tainted by some of the restaurant/bar staff, they were so 'off', looked bored, were not welcoming when ordering drinks, didn't smile, leaned around on mobile phones so that we felt we were inconveniencing them to ask for a menu or a drink, didn't say please or thankyou, unapologetic when getting orders wrong or them taking long. It made us feel really uncomfortable on occasion, we could not believe they would choose to be in a service role when they clearly didn't enjoy it. I'm sad to say it stopped us using the bar in the evenings or eating in the restaurant after the first night experience. In contrast we must call out Jason on reception and Sophie in the restaurant who were both great. Jason assisted me extensively prior to arrival and was the warmest welcome ever when we arrived, along with the gentlemen that assisted with bags and cases. Sophie was a ray of sunshine, so friendly, smiley, nothing was too much, chatty and when/if she forgot anything so apologetic and we didn't even mind because she was so nice. Thank you for her bringing the good vibes.

I really liked this property because it is a hidden gen for a beautiful secluded getaway. It is quiet and up in the mountains with a remarkable view!!! The chef at the restaurant was so good we decided to have all our meals there even though we could have eaten elsewhere the second day. The staff were so friendly and accommodating. I highly recommend this location for a honeymoon couple.

The spring hotel is a beautiful hotel, with a beautiful scenery and calm environment. However, the staff is very disrespectful this is mainly directed to the kitchen staff. While staying at the hotel me and my family were treated badly by the kitchen crew. On Thursday morning when we went to eat breakfast the kitchen staff were being rude, while we were sat at our table we can hear the chef in the kitchen making comments like what “we don’t wanna hear her talk” and insinuating she was going to spit in our food. Me and my family were taken back by their behavior and the comments that were made because we were polite to the staff we greeted them every morning with a good morning and we always said thank you.