Road Lodge Gqeberha

I am writing to express my deep concern and disappointment regarding a charge made to my account for a booking at your hotel, which I neither made nor stayed for. In early December, I received a call requesting payment for what I understood to be the outstanding balance at the Southern Sun, where I had stayed. However, it has since come to my attention that the payment of R4000+ was processed for your hotel instead. I never booked, confirmed, or stayed at your establishment, and I am extremely perplexed as to how the exact balance from my Southern Sun stay was used to facilitate this charge. This situation has caused significant inconvenience, and I respectfully request a full refund of R4000+ as soon as possible. Please investigate this matter urgently and provide an explanation for how this error occurred. I look forward to your prompt response and resolution.

Only good things about this facility is the location and breakfast. It is very rare for me to feel so unwelcome as in this place. From the check in to check out, front desk staff are just rude and arrogant. Feel sorry for them to work in such negative environment. This is the only City-lodge affiliated place I have stayed in who has so little to give. Rooms are DIRTY, carpets smell rotten when water from the aircon comes out, toilet smells like a public pissoir. Cleaning and servicing leaves a lot to be desired. Even for a 2 star facility this is under par, I was indeed happy to leave! Management should be ashamed of themselves!

Awesome place to stay. So close to the beach. Lots of entertainment and places to eat near by. Barneys delicious food. The boardwalk shopping, entertainment and casino within walking distance. Can totally advice anyone interested to stay to make use of the Road Lodge. Friendly staff.

Staff are not friendly they gossip about you in Xhosa not knowing I can speak the language. They talk amongst each other while you check in. Really not interested in your stay ,no request what room you would like to prefer. Smoker or non smoker ,no advise on breakfast times

The hotel bathrooms are very small and not clean. The hotel is in a very good location, the breakfast was horrible, even simple bacon and egg was not good. The staff is friendly. There are no common areas, we travelled as a family , we could not sit in common area.

It is important to listen to individual guests' needs and tailor your offering accordingly for instance if I am an introvert who prefers to have meals alone in my room - breakfast included. Guest e-mails regarding bookings etc must be read ahead of time so they do not have to prove anything they sent prior on arrival