Big4 Port Elliot Holiday Park

CABIN # 8, for 3 nights. It is disappointing to pay to stay in accommodation where the level of cleaning is so low. As a guest who is expected to pay IN ADVANCE days prior to arrival, we are left wondering how we will receive compensation of any substance. 1. Freezer: almost completely iced up, so badly that it was un-usable. We had freezer items, so my husband had to clear out the ice himself - not an easy task, and took him 15 minutes or so to do. We really don't feel that it is up to the guest to perform this task. As a side note, the freezer in Cabin 6 was the same (as our friends were staying in that Cabin during the same time) and we also observed the fridge in Cabin 7 being removed in between guests, and the freezer was the same. So ours was not a lone issue. 2. Exhaust fan in the bathroom: absolutely covered in dust, indicating it has not been cleaned in a very long time. 3. Dirt between the fridge and the wall: Again, completely filthy, indicating that the task of cleaning thoroughly has not been done in a long time. 4. Top of the wardrobe opposite the double bed (where the TV sits) is full of dust. Again indicating that this cleaning task has not been done in a long time. As someone who does not cope well with accumulated dust in the room where I sleep, I certainly have no wish to tolerate it when I travel and pay for accommodation. In addition to the below standard cleaning of our Cabin, we also note the absolutely disgraceful state of the ceiling fans in the Camp Kitchen. In a space where people are cooking and eating, the amount of dirt, dust and grime on the fans is unacceptable. As part of the BIG4 holiday park network, who (according to their website) were voted number one for location, experience, cleanliness, and service, my experience is quite the opposite. In a word - don't bother with the cabins. We also had to ask for the bins in the camp kitchen to be emptied - they were over flowing. The attitude of the staff was that they don't really care.

We've been coming to Pt Elliot every summer for the last 11 years. We love the location but that's about all we love. The park is very run down. Nothing has been updated or upgraded in that time. Half the playground is now missing, the beds in the cabins are uncomfortable with more items missing every year (bedside lights, oven trays) and the lawns are dead. Yet, the prices over the summer school holidays are excessively high! Oh, and every year we get told that they are planning some upgrades in the coming year. We have yet to see any! Come on Port Elliot, lift your game.

We stayed in a cabin this year, which was a great alternative to our usual powered site. Excellent facilities in the cabin, cozy and very comfortable. Air conditioning was a bonus as we had a couple of very hot days. Or stays here never disappoint.