Helnan Hotel - Port Fouad

Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍

The hotel was far from what you would expect from a 5-star establishment; it’s more like a 3-star at best. The cleanliness was subpar, and the breakfast was disappointing — it didn’t seem fresh, and it felt like they reused the same food every day. Room service was indifferent to our requests. For the high price we paid, the only redeeming feature was the pool. Here are some of the issues I encountered during my stay: 1. On our first day, while having breakfast, I noticed some managers sitting in the restaurant smoking and laughing, even though it’s a non-smoking area. After their meeting, one of them casually grabbed a piece of cake with his hands — completely ignoring basic hygiene rules. 2. On the first day, I asked a cleaning staff member for directions, but instead of answering, he asked for my room number, which made me uncomfortable since I was just asking about the restaurant. 3. When we entered our room, it wasn’t clean at all. There was a lot of dust, especially on the lamp, which caused problems for our baby who is allergic to dust. 4. At check-in, while I was at the counter, the porter started grabbing my bags without asking, which felt intrusive. Overall, I can’t recommend this hotel, and I’m surprised this level of service is associated with the Helnan brand.

The hotel furniture is luxurious, but unfortunately, the pillows did not meet my expectations. The service was very poor due to a lack of staff. The air conditioner at the reception was not working; only a desert cooler was available, which did not sufficiently improve the weather. Additionally, the air conditioner iat the corridor was ineffective, making it uncomfortably hot. The beach is perfect, but it is too much seashell in the sand, which makes you wear your slippers. Breakfast was decent but lacked variety. They dont care about serving hot milk for coffee, its only warm milk. Additionally, cold milk for cornflakes was not available daily. Finally, I called room service to request a bellman, but after waiting 20 minutes with no response, I had to carry my own bags. This lack of professionalism was disappointing.

I AM SURPRISED TO READ A NEGATIVE COMMENT ABOUT THIS HITEL This hotel is by far one of the best managed properties in Port Fouad/Port said city . Staff is very kind and works very hard to accommodate guests in a very friendly environment . Rooms are clean and house keeping is outstanding . We never so far had to ask for anything and if we do it would be fulfilled promptly . Hotel has a very large pool that my kids loved and it is very clean and maintained very well . Breakfast has a lot of verity to fit every taste . It is a family place that I trust for my children since security is noticeable present here . They have during the week occasionally nightlife event as singing , belly dancers and music that you can enjoy while seated by pool area . I recommend this to any family who wanna enjoy a safe fun friendly hotel . I WILL DEFIANTLY RETURN HERE

omplain We experienced an awful experience in Helnan Port Fouad that i think it should be among your hotel chain Check in was about 5:30 pm I booked two rooms 1126 and 1127 From 4:00 pm during check in i requested a baby cradle for each room nothing arrived before 12 am midnight Bath tub was blocked and garden doors of both rooms were not working after several reporting repairs started around 8:30 pm Only one baby cradle arrived with no mattress then they brought two seat cushions made as a mattress and the second room didn’t receive any A press was requested around 6 pm nothing arrived before 12 am At exactly 11:50 am we found a drill working in the wall between room 1126 and 1125 !!!! With no absolute respect to the guest’s sleeping time as this is the first time ever in my life i come to such experience . When i reported the drill incident to the reception they mentioned that they have an audit!!!! This issue drove me crazy and i requested a full refund for such insanity. It was quite an awful experience with the meaning of the word that i am not seriously intending to repeat or advise any friend to do the same and this was in the first night , and i do really wish to pass the second night with no more incidents

Worst room service and food broken screen unclean room weak air conditioner no towels 3 hours waiting room service with no response no water or sugar very bad bathroom the worst thing is the working personnel esp Mr wageah and room service with the working personnel

Clean, Relaxing and friendly staff , reception is spacious, All rooms view is around the pool , as three floors, no elevator, charming lights at night, thank you Amani and Ahmed for making our stay unforgettable…

Exceptional stay at Helna Hotel! The staff's extra accommodation for gym access was a pleasant surprise. The nearly two-hour massage, priced at only $15, was an absolute steal and left me rejuvenated. The well-maintained facilities and attentive staff made my experience memorable. Helna Hotel strikes the perfect balance of affordability and quality service, making it a top choice for a relaxing and enjoyable stay. Can't wait to return!

Many thanks Mr Fady F&B Manager for his welcoming and professional attitude. Thanks Momen and Abdel Rahman for serving us. I do not know the female waiter name but thanks too. We walked inside the hotel to have some desserts and drinks by the pool view; although menu has several items but I requested three dessert and drinks which were not available. If you’re not in-house guest so minimum charge of EGP 250 per person will be applicable. The hotel reception decor is very elegant and trendy. The staff are friendly. The swimming pool has reasonable depth. There are shops and restaurants outside the hotel (walking area) while the hotel itself has own restaurants. I will be looking forward to stay at the hotel in order to update this review accordingly.