The Waddell

We stayed here for two days in a beautiful room with a king-size bed. The Italian trattoria is amazing, and the bar offers a wide selection of delicious beers. Our stay in Port Hope couldn't have been better. Truly a top-notch hotel! Thanks for the hospitality.

-the bathroom door could not close -the bathroom sink did not drain properly. -the blinds cannot be adjusted over dirty windows, not room darkening -there was no room-care between nights -the room overall was in disrepair even though described on the web site as “luxury”.

18 Dec 2024 - We arrived at 5:25 pm for our Wednesday evening 5:30 pm reservation. We were greeted well and shown to our table. Wine was served by 5:35 pm and appetizers and dinner was ordered by 5:45pm. As first-time patrons to this local restaurant, we were taken back by how noisy it was, so much so, it was hard to hear the other people talking at our table. Appetizers arrived at the table at 6:10pm. I had the calamari; not impressed. Frozen and deep fried making it very tough and barely eatable for $19. I could have boughten this from the local grocery store for $6. By 6:45 pm, one hour from ordering, we began asking our waitress when our dinner would arrive, being very polite she mentioned "it was on the way". Our dinners arrived at 7:15pm; an hour and a half after we ordered - completely unacceptable. Our waitress went on to explain that our order was "missed" by the kitchen. I requested that the manager be advised, and we were told she knew. To make matter worse, one of our friends ordered a basic pizza and it arrived stone cold; uneatable (again) to food standards for temperature. That was taken off our bill. To add more to our misery, I ordered the sea bass ($38) and the filet was served in a bowl of what I can only describe as thin tomatoed soup, terrible value for the money. This was a totally terrible experience, and we will not return or recommend this restaurant. The only action that could have helped was to have the manager come to our table and explain the failure mode of way the kitchen service was so terrible; not leaving the poor waitress to do her job. A very sad management style.