CityFlatsHotel

Last year, in the Fall of 2023, I called and left messages, 2 times for someone to call me back regarding details in reserving 3-4 rooms for an annual event that I coordinate for a group of friends every year. No one called me back, so I took my business to one of their competitors and we all had a great time. This year at 12:27 PM on 11/1/2024 I called and again no one answered the phone, so I left a message on option #1, which is the front desk. I also left a message on option #2 which is their event planning department. At 3:50 PM on 11/1/2024 I received a call back from their event planning department. I explained the problems I had been having in reaching out to someone at the front desk. She was quite apologetic for the non-responsiveness of the front desk and said she would relay the message to the front desk. At 4:22 PM I received a call from an individual at the front desk. Upon questioning her I found out that she received my number from the event planner and not from the recorded message I had left from about noon earlier that day. So, in other words, she still had not been checking her messages. WHY IS THIS IMPORANT? Because if they aren’t answering their phone, I wouldn’t be able to ask about room rates, availability, parking, other amenities that they may offer, etc... It would be a real struggle to communicate before and after we have arrived. After reading other reviews, I noticed that this problem has occurred with other clients also. While questioning this individual about not responding, I told her that I did not agree with her on one point, so she elected the hang up on me! It’s too bad that she could not conduct herself more like the person from event planning. I’ve been in my own service-oriented business for 46 years and if I treated my clientele with such rudeness, I would not have prospered. I suggest management should investigate who they staff the front desk with, because they are at the forefront of what is a good representation of this business.

None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.

The location was wonderful on the Black River overlooking the St. Clair River. Entering was confusing and the people at the desk need more training. It was very quiet and getting to our room was also confusing. We were the only guests in the hotel. The room was clean and spacious. Excellent shower and bath facilities. The room overlooked the St Clair River and Collin was very accomodating in getting us a room away from the main road. The bed were clean and comfortable and AC worked well. Room lacked bags for dirty clothes and had a bare bones coffee maker. No coffee in the lobby. I guess because we were the only ones there. The clerks were VERY nice but not well informed. I paid in advance, but they did not know this, until someone else told the lady. The hall floors needed to be redone. Ice machine was GREAT. Parking, though they said in the ads they had none, was in the back with an entrance. It was like a maize trying to get in. Overall, the Room 300 was very nice, though a bit sterile. Would I stay there again? Yes. If the price was right. There are a lot of things this hotel can do to improve. Too many to list.