EvelynYeage
12 januari 2024
We showed up at 1am on Dec 15th expecting a room to sleep in as we reserved and found a lobby full of people with NO ONE working. Customers calling and searching for someone to check us in. We waited an hour and no one came. So, we booked another room, drove there and were in bed after 3 am, instead of 1 am... for another theme park day the next day. This had a negative impact on our rather expensive theme park experience the next day. So, after the fact the actual site ignored me, so I wrote corporate... which told me to deal with the site that ignored me. Then I posted on BBB and they said, gee sorry. Um. NO. You don't get to screw up that bad and just say sorry. If the shoe was on the other foot, and I was the one making the mistake, Marriott is more than happy to keep my money. I want fair compensation. In my opinion (based on decades in customer service) is a voucher for the same amount or a single night 'free' stay. I will continue to write until I get satisfaction. The CEO is next.
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