Hotel Hermitage

Our family just had the most wonderful time at Hotel Hermitage. The location is incredibly beautiful, and the hotel itself is very well maintained. It is an older property but that just lends to its charm. Many of the staff are older and you get the impression have been there for years. As a result they know exactly what they are doing and we found the service to be exceptional. We arrived to the Saturday night buffet dinner which was a huge hit, our kids are still talking about it as one of the highlights of their holiday! Such a wonderful atmosphere, even though we spoken virtually no Italian, we found the staff very welcoming and happy to speak English. The beach beds/umbrellas are very well attended to, we had lunch on the beach and it was well organised. Breakfasts had a great selection and was of an excellent standard. We used the tennis courts and they were of a great standard, very well maintained. The watersports centre was really convenient, right next to the hotel. Our kids did banana boating, donuting, scuba diving, we hired SUP’s and pedalos. The sea was clean, clear and warm, heaven! The hotel far exceeded our expectations, we got the impression many guests were returning customers and we can understand why. We are already planning a way to fit another visit into our next trip 😊

Food was good as they catered for my husband's vegan, gluten free diet. Service was friendly. Rooms nice and clean but felt the website was not honest in not saying that there was a charge to use the spa. Even on their sister hotel website that does not have a spa it says you can use the their spa hence we chose this one for the spa. Other hotels that do charge for the spa always allow you to use it for free once you have a massage there. Despite my husband and I paying €240 for a massage, they still wanted us to pay a further €100 to use the spa for one hour only. When i emailed my complaint they did not bother to respond.

Posto stupendo, camere dotate di ogni confort, piscine stupende, spiaggia curatissima, servizio perfetto, colazione e cena ottime. Purtroppo siamo stati pochi giorni anche se avevamo prenotato una settimana in quanto abbiamo avuto un problema di salute. La Direzione è stata davvero cortese avevamo chiesto se era possibile usufruire di un credito in un'altra occasione e ci hanno solo fatto pagare le notti di cui abbiamo usufruito. Davvero impressionati da una attenzione tale per il cliente, assolutamente da tornare!

Il più bel posto dell’isola Elba dove il mare è cristallino e fuori dalla calca del fine settimana. Tutto organizzato e ben gestito , personale professionale e colazioni calzate su qualsiasi necessità . Ci siamo trovati sempre bene e ci torneremo