Remisens Hotel Metropol

酒店室內游泳池是海水泳池，門口接待的服務人員很熱情，桑拿房可以私密使用，衹提供簡單的茶水水果，早餐和晚餐實話很一般，聊勝於無的感覺，海邊很漂亮，下一次還是會選擇克羅地亞的海邊度假。

Immerwieder gerne. Die Lage, das Personal. Sehr herzlich sowie fachlich. Wir können es nur weiter empfehlen.

The room was clean, and modern, with a cozy bed and all the necessary amenities. One of the highlights was definitely the breakfast – rich, varied, and delicious, offering something for everyone, including local specialties. The price was very reasonable considering the level of service, making this hotel an excellent value for money. The spa area, although small, was a true gem – featuring three well-maintained saunas (Finnish, steam, and mediterranean) that provided a perfect spot to relax without any crowds. The staff were approachable and frendly

We have stayed at this hotel twice because we were very satisfied here. This time we were here with our friends from August 11, 2024, to August 15, 2024. Upon arrival at the hotel, the very friendly staff gave us two beautiful rooms on the 6th floor, next to each other. The reception staff speaks several languages, so we communicated easily, even as Slovaks. Our rooms had an amazing view of the sea and the entire city of Portorož. The hotel has a great location, even though it is a bit older. The rooms are clean, fragrant, and cleaned daily. The hotel has a wellness center with both indoor and outdoor pools, as well as a beach pool. We also had free access to sun umbrellas and loungers. As part of our stay, we had half board. The food was excellent. There were always abundant and tasty breakfasts and dinners. The hotel staff is very friendly and always willing to help. There is nothing to criticize about the hotel or the staff. Overall, we rate our stay very highly and would love to return here again.

The hotel is perfect...expiriance with 5 stars.Hotel has a lot of content and all staff is very frendly and cind.Special expirance is a kitchen...food is amazing,the kitchen staff are fantastic,top....Portoroz is a city of very kind people ,lot of stores,restorants and Metropol hotel is a best what that city offer,my recomendation for everyone 😃

This is not a 5-star hotel. They have the potential to be 5 stars, since the facilities are fabulous. Our room was very nice looking with a great view to the hills and to the sea. The “park view” is an understatement, it was a beautiful hillside view. Also the large outdoor pool is fantastic and the breakfast terrace also offers fabulous views to the garden and to the sea. But all this goes to waste, because the staff doesn’t care to make an effort. The breakfast food was leathery and there were no sweets or pastries to have with your coffee. This was a first time with such a poor selection and quality in a 5 star hotel. There is no concierge service, you have to carry your own bags to the room, in a 5 star hotel. The staff was ignorant and rude; they kept asking constantly if we are guests of this hotel. As if we were not good enough to be guests of this hotel so they had to keep snobbishly asking about it all the time. There is no room service in this hotel whatsoever. When we wanted our clothes washed, we call the reception to have somebody pick it up from our room and it will be returned the next day before 18.00 like they promise in the room’s laundry info leaflet. When we called, the receptionist responded by saying it is already late (19.00), so could we bring the laundry to the reception by ourselves. Then the next day, when by 21.00, the laundry bag still had not been returned to our room, we went to the reception to ask about it. It tuns out the bag is there forgotten. The receptionist told us we have to take it to the room by ourselves, as she cannot send anybody to bring it to us and she cannot leave the reception herself. We cannot believe this amount of self-service one has to endure in a 5 star hotel. The reception staff didn’t bother to give us the towel card at the arrival or inform us that we need one when we go to the large outdoor pool. So when we went to the pool, the poolboy informed us that we need the towel card and should walk all the way back up to the huge hill to the hotel reception to get it. It’s ridiculous that they make customers run around like this. The pools are only open till 19.00, which is really odd in a 5 star hotel. There is no reason why they can’t be open till 21 or 22 like in many other hotels, many guests would love to swim and relax in the evening when it’s not so hot anymore. Then the pool staff started shutting down the outdoor pool umbrellas and chairs already at 18.00, even though guests were still using those. The jacuzzi was turned off already at 18.00, even though it was supposed to be open till 19.00. And the employee at the pool refused to turn it back on and claimed they were all in “maintenance”, even though they had water in them. So clearly there was maintenance, just ignorance towards his job. We have paid for the jacuzzi and we want to use it during our stay. You shouldn’t do “maintenance” on all the 3 jacuzzis you have at the same time, so the guests can enjoy at least o