Adelphi Portrush

The staff absolutely beautiful people. So kind and welcoming. Treated my children very well. Great food, great cocktails and very close to the beach, city centre. I had the best sleep, tearoom was very clean and the room so justva perfect tempature

Had a very poor customer service experience and the next morning the restaurant was to buzy to take us and asked to take a seat from a very stressed out member of staff to which we decided not to wait as though if there are that buzy and can’t take us then the wait to get food would be even longer manager was to ring me on request from reception on Sunday still waiting

So I understand that every newly renovated hotel will have some teething problems, but those managing the Adelphi really need to look at the rooms and consider the amenities before charging such high prices. I waited some time for my room which wasn't ready when I arrived and the lovely receptionist gave me an upgraded room in recognition of the long wait. Although the room was large and had a separate settee and coffee table, other issues with the room were aggravating - no mirror in the bedroom to sit and dry / style hair or get ready, no bin in the main room, a Nespresso coffee machine in a dark wardrobe ( it was plugged in behind the furniture meaning it couldn't be moved..) which required the use of torch to see the buttons to operate it. Whilst the bathroom was stylish and the stand alone Victorian inspired basin was lovely, if there is nowhere to put your toiletries or toothbrush, there is no option but to put everything on the floor. There wasn't even a toilet roll holder - everything including tissues is on the cistern behind you. Had a second person been with me, it would have been frustrating to leave everything on the floor and hanging space in the wardrobe would not have been insufficient for two people. The in-room safe was not operational as the hotel had yet to receive the activation keys. And there is no car park at this hotel meaning you need to find off street parking where you can leave a car overnight - in many parking spots on the seafront, you aren't permitted to stop all night. This isn't clear on the hotels website. All three windows in my room (211) looked out onto the back of other buildings. Staff were generally warm and friendly - one receptionist bucked that trend by being quite unhelpful when I arrived and asked for the best place to park and then needed to have my key re-programmed because it wouldn't let me into my room. I didn't have my second key card with me and she quite abruptly told me there was a £5 charge if I had lost it. The dining room is lovely and staff helpful. I'm not quite sure what the purpose was of bringing all guests a cake stand with shot glasses filled with yoghurt and a second one with fruit, cut up so small to get it it into a small glass, and pastries I did not want and quite frankly, were not of good quality. This is wasteful -why not give the guest what they actually want ? I had a cooked breakfast on all three mornings of my stay, and it was lovely. I had one evening meal in the Red Sail Restaurant.. I had mussels to start - all were small and many had broken shells. It seemed to me they had been pre-cooked and re-heated as they were tough or at the very least, over-cooked. A pan fried sea bass was overcooked and also unpleasant. This was removed from my bill. The green beans I ordered didn't arrive. The wine list is a hand-written sheet that the bar staff have so it's difficult to understand the selection or prices. My wine was watery and not great - the

Beautiful hotel, a few little issues at check in. But to be expected as only opened. Thanks to Michelle, it was all sorted in a jiffy. And she constantly checked in with us to make sure we were good. Great honest lady. The staff in the bar were also great. Lovely stay was had and will be back.

The hotel is beautifully presented, and the staff are exceptionally welcoming and attentive. Book a king-size room if you prefer a bit more space as double room felt small. As the establishment has only recently opened, a few initial operational challenges were noted, which is understandable given that it is not yet fully staffed and some essential items are still being finalised. Nonetheless, the overall experience was highly positive, and a stay here is strongly recommended.

A beautifully appointed hotel. Amazing staff seeking to make your stay as positive as possible. A unique breakfast experience with a much more personal touch than most other hotels. The food was beautifully prepared and tasted wonderful. The bedrooms were thoughtfully decorated with very comfortable beds. The toiletries were excellent both quality and quantity