Gästanvändare
15 juni 2023
Unfortunately, this was one of the least positive hotel experiences I've ever had. Some pros were that the hotel was quiet and appeared to be recently updated. The furniture was all in good condition. HOWEVER, the front desk employee (a woman, although I didn't catch her name) was very unfriendly. When I asked for a room on one of the lower levels, she snapped back that the hotel was completely sold out, with no other rooms available. I carted all my luggage up to the fifth floor (I don't like elevators), then immediately opened up the hotel's online booking to find that there were multiple rooms available for that night (including the type of room I had booked). The parking lot clearly wasn't full, making it laughable that she'd even make such a claim. She clearly lied, which leaves me to assume was because she couldn't be bothered to provide good customer service. What a lazy work ethic. Even worse, no matter how many times I tried to change the thermostat in my room, the a/c wouldn't come on. I could only turn the fan on, and only slightly cool air was blowing out - the equivalent of a fan and not actual a/c cooling. My room was 73 degrees and very stuffy, even though I set it to 68 and then 65 degrees, and I had trouble sleeping. I've been in hotels with older a/c units that still worked much, much better. When you're traveling for business and paying hundreds of dollars a night, I expect to AT LEAST be treated with courtesy at check in, not lied to, and not have a stuffy, uncomfortable room with a thermostat that doesn't actually work. This hotel needs to seriously re-evaluate their rude staff, as multiple other reviews have referenced a rude front desk employee. I will never stay at this location again, and furthermore, I'm extremely hesitant to ever stay at another Holiday Inn. Next time I'll book a Marriott, where I'm used to receiving superior quality and service.
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