Le Sirenuse

Very beautiful hotel and decoration of the room/common area has fantastic taste. The staff are very polite, sincere and helpful. The most hygienic hotel I have ever stay , I saw the staff did thorough cleaning at breakfast/cafe sitting area, I felt so safe to stay here .

非常滿意的一次入住體驗。👍

“It’s not common to see reviews from former employees on here, but I wanted to share my experience anyway.” Former Receptionist/Concierge at Le Sirenuse Hotel, Positano – A Deeply Disappointing Experience Behind the Glamour. Disappointed & Disrespected. I was hired by Le Sirenuse in Positano, Italy, with a 14-day probationary period as a Receptionist/Concierge for the 2025 summer season, with staff accommodation promised through October 31. With several years of experience in five-star hospitality in Beverly Hills, I was genuinely excited to contribute my skills to such an iconic luxury property. Sadly, the experience turned out to be one of the most disappointing and unprofessional of my career. Before my arrival, I was asked to delay my start date by nearly two weeks. When I finally arrived, I was shocked to find my accommodation still under construction—dusty, noisy, and constantly filled with workers. As I was assigned to overnight shifts, resting during the day became nearly impossible. I reached out to my direct manager, Giovanni Ciccone, who acknowledged my message but never followed up with a solution or response. To make matters worse, there was no uniform ready for me upon arrival. I was told nothing had been arranged, so I purchased a professional suit at my own expense—never reimbursed. For a hotel that prides itself on impeccable standards, this was an unexpected and disappointing oversight. Operationally, the hotel is outdated and mismanaged. Despite modern equipment, the reception still relies on cumbersome manual paperwork. The back office is understaffed and overburdened, with team members juggling everything from PBX to manual housekeeping logs, serving welcome drinks, and check-ins. It felt chaotic and disorganized, lacking leadership or clear structure. I gave more than what was asked of me. I returned on my days off to help guests who specifically requested me. I adapted quickly, remained composed under pressure, and constantly received guest compliments. Yet none of this was acknowledged. I can't help but suspect there were other internal reasons behind the decision—none of which were communicated. The lack of transparency only deepened the disappointment. Still, I showed up every night, exhausted but determined. I received repeated praise from guests for my professionalism, warmth, and efficiency. Several even expressed surprise that I was only on a trial period. Their appreciation was the only recognition I received during my time there. On the 14th day of my probationary period, after finishing a night shift at 7:00 AM, I was asked to wait for a meeting with management and HR. I waited nearly two hours—tired and still in uniform—only to be brought into a room with several managers. Not one of them looked me in the eye. Without any feedback, explanation, or even a basic thank-you, I was told I had not passed the probationary period. That was it. No closure, no discussion—just silence. It was cold, impersonal, and f