Gästanvändare
21 juli 2024
This property is under renovation (July 2024), but they continue to charge full price. I travel very frequently and have stayed at properties under renovation many times… if you travel a lot, it is inevitable. There are two types of hotel management through a renovation project… one type of manager invests the effort and resources necessary to minimize the impact of the renovation on guest experience. The other type of manager uses the renovation as an excuse for the property to be totally disheveled, dirty, and without any accommodation for the inconveniences of living and working around a construction zone. The manager of this property has chosen to be the latter of the two. This property is not maintaining brand standards during the renovation. There is dust, dirt, materials, and equipment everywhere. I stayed at this property a few years back and the management was terrific. The property was clean, the staff were friendly, and I could tell that there was just an overall good sense of cohesion and drive to satisfy the guests. It is obvious the property has changed hands, and the management doesn’t have a solid grasp of what US hotel guests expect out of a low/mid-range property. The dust, the dirt, the noise… and ALL of the inconveniences, with no concern for guest experience… or even safety. It’s hard to say that your property is pet friendly (or kid friendly) when there are exposed (and live) electrical wires hanging out of the wall in the hallways. I rarely book a hotel without doing sufficient research… but I was passing through late at night and needed to stop for the night. Learn from my lesson, don’t stay here!
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