Shrigley Hall Hotel & Spa

Damp. Dirt. Stains. Dust. Moved rooms 3 times to One slightly More clean which had a wedding below it and music stopped at 1:45 . Awful. Breakfast hall was filthy. Requested a refund. Staff aware of the issue and very helpful to be fair. Spa is wonderful however

Great place to stay, facilities were good and staff were helpful. Will stay again

The first room we were given was filthy. Bin had not been emptied since the last guest, hairs in the bed, what looks like animal poo on the floor and under wardrobe, dead flies and food under bed, drinks stains etc not wiped from surfaces, urine on the underside of toilet seat, piece of plastic rubbish on the floor. Spoke to duty manager who said housekeeping would sort it. They made the bed. So called reception again and complained, duty manager came and gave us a new room and said he had checked this himself. The room was cleaner, but had hairs suspiciously/seemingly placed on the pillow. Toothpaste still in the sink, make up powder on the windowsill, limescale all over the shower and rusty bath where the metal studs had gone missing. We were warned to be fair that this was not a refurbished room, which is fine and can accept the rust in the bath (although it was very off putting, we didn't even use the shower in the end), however, why was the limescale build up not removed, or the toothpaste? That is a spray and wipe job. So the second room was not clean either. There was a wedding party so music was booming until around midnight, then people singing until 1.30am and then shouting in the corridors. Not exactly what you expect at a 4 star spa hotel. We couldn't close the window as it was so warm, and in the morning the towel rail was on red hot and we were unable to turn it off so the room was boiling in the morning from early on. Mattress so soft you're at risk of falling out of it! The spa itself is nice, although does attract hen parties etc so not exactly relaxing. Pretty sure there was mould on the steam room floor. We had lunch which was nice, but the barman had a sassy attitude for absolutely no reason and wasn't fond of using please and thank you. Happy to let me use a dirty tray to carry the drinks, not exactly 4 star hotel vibes. Returned to the bar after the spa to get an evening meal. Huge queue, only one barman serving who was doing his best. Once we got near the front of the queue, we were told food was no longer being served and to go to the restaurant, but we had already heard there were people waiting over an hour for their food. Reluctantly we went to the restaurant, where there was no staff member to greet you, guests just lingering with drinks in their hands waiting for someone to see them to a table etc. Didn't appear to be much food out on the tables and we weren't prepared to spend all night waiting so we left. Breakfast was ok, but again, no staff member to greet you and check your booking, so we just seated ourselves in the end. Overall - terrible. I will be emailing a complaint with the above as I want my money back for the room, which was £198!

Filthy experience

Lovely evening with friends. We had light meal and a couple of drinks. If was perfect for a girly catch up, whilst soaking up the views and the sunset. Definitely recommend Shrigley Hall Spa for a mid week break. We are already planning the next one!

My friends and i had an amazing evening relaxing in the heat infinity pool which over looked the countryside with the city in the distance. The food and drinks at the silk road cafe were great too. What a wonderful why to reset before the next academic year.

Really enjoyed my one night Bazaar escape package with my sister. The hotel itself seems to have been recently decorated and the furnishings & fittings are tasteful. Our bedroom in the annex was clean & comfortable and the had the comfiest super king size bed. Our included meals were great. You could choose to pay a little extra on the dinner menu to give yourself more choice. Farzy who gave me my lovely massage and facial had a magic touch and reminded me how much I adore such treatments. I came out feeling wonderful so thank you Farzy for the 5 star treatment. The pool area and spa were also really enjoyable. I would certainly return.

During my first visit to the spa, I found the location to be gorgeous and the outside jacuzzi was lovely. The lady at the hotel reception was welcoming and lovely, but unfortunately, I cannot say the same for the young lady at the spa reception who greeted me with a spikey attitude. The massage itself was average. After I entered the room to get changed, the masseuse took around 10 minutes to return (while it only took me 2 minutes to get changed). I even suspect that the masseuse was taking pictures or on her phone as she paused with one hand pinned to my scalp for about 30 seconds. Even as I left the room, she was still on her phone. In such an intimate space, I would hope that there are rules in place for phone usage, especially when asking for permission to take photos. The evening meal was enjoyable, although there were some additional hidden charges with an asterisk. The hotel rooms were very outdated and not clean. While the bed was cozy, the room furniture looked tired, and the shower/bath was dirty (as seen in the attached pictures). There was also mold, dampness, and cobwebs on the walls. Breakfast was okay, with a variety of foods available (full breakfast, cereal, etc.). I was disappointed with the ready-made scrambled eggs as they were very powdery and gritty. They offered fried eggs, so I'm not sure why they couldn't provide fresh scrambled eggs. Additionally, the coffee machines didn't have proper milk and instead used dried milk powder. Overall, the experience was not what we expected. The hotel has a lot of potential but unfortunately did not meet the expected standards, especially considering the price we paid. (£££)

Absolutely fantastic break from booking in to booking out stunning surroundings exceptional food highly recommended braised beef breakfast brilliant and if your a northerner black pudding to winner for me staff friendly and knowledgeable I will a definitely would recommend a break @ shirgley hall ⭐️⭐️⭐️⭐️⭐️