Hotel Augustus et Otto

Hotel Augustus et Otto recensioner

Hotel Augustus et Otto

Na Celné 508/3, 150 00 Praha 5-Smíchov, Prague 5, Prague, 150 00, Czech RepublicVisa hotellinformation
Hotel Augustus et Otto
Hotel Augustus et OttoHotel Augustus et OttoHotel Augustus et Otto
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Gästrecensioner

3.8/5
Bra
39 recension
Verifierade recensioner
Läge och interiör3.8
Bekvämligheter3.7
Service3.7
Renlighet3.8
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Alla recensioner(39)
Positiva recensioner(9)
Recensioner med foton/video(2)
Negativa recensioner(23)
Anonym användare
Bodde på nov. 2022
Ensamresenärer
1 recension
4.2/5
Mycket bra
Publicerades 13 dec. 2022
Traffic is rather convenient especially you are traveling with RegioJet bus, the bus stop is walkable to the hotel, also metro is close. Check-in way is a bit confusing, when I arrived there is nobody at the reception and said only certain time will have man in there, so I waited and waited because my SIM card cannot call local telephone. Luckily I saw there is a message saying can be reached out through WhatsApp, that really saved my life. should better inform guests in advance. The most expensive hotel in my trip(from Budapest to Vienna to cesky krumlov), all are private bedrooms, but the price is doubled and without breakfast.
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Anonym användare
Bodde på okt. 2022
Familj
1 recension
2.2/5
Publicerades 14 dec. 2022
I am disappointed beacuse they cancelled my booking without informing me.
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Anonym användare
Bodde på apr. 2024
Par
2 recension
4.0/5
Mycket bra
Publicerades 31 maj 2024
進房後發現電視和空調都開不了,走到前台告知當值人員。過了沒多久,他們就上來檢查,空調的問題處理好了,但電視始終未能看。 工作人員的效率還是要讚一下☺️
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만년동이군
Bodde på juli 2023
Ensamresenärer
35 recension
5.0/5
Enastående
Publicerades 13 aug. 2023
프라하 여행하기 정말 좋아요 호텔 근처에 강가 있어서 산책하기도 좋고 안델역에서 가까워서 음식점 가기도 좋고 올드시티 가기워한 트램타는곳도 가깝습니다. 추천합니다
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Gästanvändare
Bodde på maj 2024
Res med vänner
1 recension
2.5/5
Publicerades 31 aug. 2024
假四星酒店,很簡陋的房間,前台不是24h,按金也沒退,別住
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Hemway
Bodde på juli 2023
Familj
14 recension
2.7/5
Publicerades 16 aug. 2023
房間及設施均偏陳舊。尤其是夏天白天炎熱,房間無空調,無通風設施,房內温度太高,無法正常休息。
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Gästanvändare
Bodde på dec. 2024
Annat
1.0/5
Publicerades 5 jan. 2025
This is no way a 4 star hotel, it's a hostel! We left after finding a pair of pants in the wardrobe. We booked through Broadway Travel after having such good experience before ,I was disappointed they Associate themselves with this hotel. They dont serve breakfast at this hotel you are expected to go to anothet hotel with a voucher! We rebooked another hotel in the city ,we are now trying to get recompense for this , which I am not confident we will .I am unable to recommend this hotel
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Gästanvändare
Bodde på nov. 2024
Par
1.0/5
Publicerades 23 dec. 2024
We booked here as a party of 11, none of the tv’s worked, the fridge in the room froze everything, hotel bar and restaurant wasn’t in use so breakfast was in another hotel 5 minutes away, 1 of the morning we couldn’t ever get a table so had to eat out and pay, when reported to the hotel we was told the manager would see us before we left, never happened, when reported to love holidays on our return we was told nothing had been reported to any of the hotel staff and needed photographs to prove our claim, pathetic response from love holidays
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Gästanvändare
Bodde på nov. 2024
Annat
1.0/5
Publicerades 11 dec. 2024
This has to be one of the worst hotels I have stayed it. Room was just drab, dated and dark. Breakfast was awful, we didn't est anything and nest day the said we had to use another hotel for breakfast. No different, just awful so we eat out each morning. Don't think I'd even give it 2 stars. It was warm, that's it.
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Joe G
Bodde på aug. 2024
Par
2.0/5
Publicerades 18 sep. 2024
I’ve never written a hotel review before in my life but after staying here I am compelled to. First off on entrance the welcome was very lack-lustre, and unprofessional. Girl behind the desk explained nothing about the hotel, times, area etc. Asked for a 1000 CZH deposit fee which we thought was unusual (normally credit/debit card) and as we carried little cash for our trip this then limited what we had to spend (no receipt was given for this, thankfully got it back though) We were given a room which looks nothing like the pictures, it was a room catering for disabled needs which myself nor my partner are. Since it was a disability room we had a wet room, not a proper shower. Thus showering was quite difficult as the head had to be removed (no angle/rotating unit). The shower head even detached from the pipe briefly. The bathroom wasn’t exactly clean, drainage smell came from the ‘bathroom’, mould was found scattered. As well as the towels were not replaced by cleaning staff after being left on the floor. One day we left a DO NOT DISTURB sign on our door, yet a cleaner still came in. The walls of our room were very thin, my partner had to use ear plugs to get to sleep each night as we could hear everything outside the room. Instead of a double, we had 2 single beds pushed together, I didn’t mind this but it wasn’t exactly secure as I fell through multiple times. Some of our bed sheets were even ripped. Overall, as for a short stay in Prague this hotel is certainly below average. It’s certainly not a 4 star standard, but at least serves some basic functions. However being said, I would still highly recommend people stay far away from this hotel.
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Gästanvändare
Bodde på aug. 2024
Annat
2.0/5
Publicerades 13 sep. 2024
Bad communication and relations with customers I asked for a double room instead of twin when I booked online and they did not think about warning me about the extra fee of 80€ neither before my arrival nor when I checked in nor during my stay for 4 nights They asked me to pay 2000 crown = 80€ at check out ‘for tax charges for the 2nd person’ When I asked for an explanation they replied: “ You as customers did not ask the details. For the taxi you asked and we replied you with the price. My colleague told you did not understand each other probably. If you calculate 4 nights in September, near the river, in Prague, 20 minutes by walk from the Charles Bridges quarter is about 70 Euro per night, an appropriate September price for 2 people.” Room was ok, door of shower broken, very noisy fan, housekeeping did not refill shower gel, wet towels not replaced
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Gästanvändare
Bodde på juli 2024
Annat
2.0/5
Publicerades 5 aug. 2024
Please avoid. DO NOT BELIEVE THE PICTURES. Dark and miserable. Dusty and dirty rooms. Filthy mouldy bathroom. Changed from Room 16 to 21 which wasn't much better. Filthy mattresses, ripped bed sheet. Paid for breakfast but restaurant closed and send you to Hotel Annette which is two streets away with a voucher. Never again
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Nikolett K
Bodde på maj 2024
Par
1.0/5
Publicerades 13 juni 2024
We spent a few days in this hotel. When we checked in they asked for 1000 CZK deposit. They said they will pay it back after leaving the hotel. We leave everything perfect, we didn’t eat anything from the minibar, but the refund never come back to us anymore. PLEASE CHOOSE ANOTHER HOTEL IF YOU GO TO PRAGUE!
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Svar från boendet: Good day, it is not true. The deposit is preauthorised and once you left the preauthorisation was cancelled. Then it depends on your bank to unblock the deposit. If you contact your bank they will do immediately. If not it will take about three weeks before they will do. Depends on customers bank. If would not be sometimes very bad damaged or all people would pay the drinks they take, it should be not necessary to require any deposit. Kind regards.
Gästanvändare
Bodde på jan. 2024
Par
4.0/5
Mycket bra
Publicerades 12 feb. 2024
Normally I wouldn’t write a review before I finish my stay, but on this occasion I felt I had to. Like anyone else, I read up on the reviews before heading here, my heart sank. They were terrible. I was not looking forward to my trip at all. However, I arrived. The hotel the fine, the staff are friendly, right from reception to the cleaners in the morning. The room, although a bit out dated, is fine. The bathroom is huge, the room itself is a big size. The room and bathroom are clean, the hotel is clean. The hotel is quite secure with a door code required for entry at night. The check in process was smooth and easy. The reviews do not reflect the hotel, come and try for yourself.
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Gästanvändare
Bodde på sep. 2023
Annat
1.0/5
Publicerades 11 okt. 2023
The hotel is far enough outside the center to be quiet. Walking distance to the station is 40 minutes to the Charles bridge is about half an hour. The room was very small, not like the picture we saw when we booked. We had 2 single beds that were pushed together and one of them was against the wall so you had to exit the bed via the other bed or at the foot of the bed. The size of the bathroom was Ok and there was plenty of hot water but some of the ceiling was brown from water damage and the sink had multiple long cracks across it. There was a sign in the bathroom saying if you wanted the towels changed, please leave them on the floor. We did. When we returned to the room late that night the towels we left on the floor had been hung on the radiator, 2 of them were still damp !!!!!! If you don't plan to replace them, don't put up the sign. There were 2 windows one behind the other, you have to open both to let any air in, no possibility to open a small window. There were lots of small insects, like fruit flies in the room. When you arrive they require a deposit for the room, (they said in case you break anything). My experiebce is that most hotels now just take a credit card as the guarantee but do nto actually deduct the money from your account. It seemed strange. When the reception is closed, you can leave your luggage at the reception but it is not secure there, there is no locked press for it.
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