Roy Kwek
1 november 2024
Beware of this dishonest and unresponsive so called largest hotel chain. I received a defunct old czech note when paying the hotel tax and when i reached out to them after my stay, they ignored the emails. Prior to the stay, I also encountered multiple hurdles. Trip.com wanted to cancel my booking as their supplier had issue with this hotel. However, when i contacted the hotel, they responded so i managed to confirm the stay after a few days of liaising with trip.com and the hotel. All these happened less than a week before my stay while i was travelling in other parts of europe. Worst experience on trip.com.
The hotel staff was also lazy, unreliable and dishonest. A male staff was on video call while checking us in, gave us defunct notes and wanted to keep our passports for an hour to photocopy. The staff then lazily photocopied the passports using a few seconds and returned our passports when we said we would need the passports back.
What a trip to prague. Beautiful city with not so beautiful people.
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