Gästanvändare
21 november 2023
We stayed at this hotel with friends for two nights in November 2023. Each of us had a double room for single-person use booked, and we all paid the same amount for the rooms. The rooms were supposed to be 19 m², as indicated on ***********. However, one of my friends received the tiniest room in the hotel, more suitable for 9 or 10 m². Her room was not shown in the pictures on *********** or other platforms. Despite requesting compensation, the hotel insisted that the room was 19 m², which was clearly not the case. No excuses were provided, and no compensation was offered. Additionally, the receptionist asked us to pay for our stay upon arrival, which seemed unusual. She failed to provide a proper explanation for the immediate payment requirement. Also verifying our passports and nationalities, the receptionist continued to question us about out our citizenship. Eventually, we had to disclose our place of birth and she documented this information which is of course incorrect. No explanation where this information goes and who needs it. Also, there was no minibar or refrigerator in the room in this "4 star hotel". The positive aspects of this hotel include its good location, breakfast, and quality service at the restaurant, ( waiter and cleaning lady) . I hope the receptionist can learn something from the restaurant staff. So, if you are looking for a four-star hotel with accurately sized rooms and good service at the reception, I would recommend avoiding this hotel. If you do decide to go there, please check the room first and pay afterwards. P.S. pictures of the rooms that had the same price.
Översätt