Wellness Hotel Step - Czech Leading Hotels recensioner

They give me room beside train rails,very noisy I couldn’t sleep,I went to change they asked four 40 euros. In the room nothing at all except shower &shampoo 2 in one. Later after requesting soap and shampoo they give. No ear pad, no slippers,no hand tissues Even no complementary water , if you need water you must buy .

Hello friends, just wanted to share our experience at this hotel: Positive: Arrival: front desk team member which helped us at the reception was good, she was smiling and doing her best. House keeping team all friendly (3 days that we stayed), communicated in English ❤️ Negative: Cleanliness. As you can see from the picture number 1, the rooms are not clean! Noise. You can hear the railway and the family in the next room like they would be by your side. Mini bar checks. Every single day a guy would come to check the mini bar, without proper knocking. Example. When knocking at the same time opening the doors. At respectful hotels the procedure is next: You knock 3 times and say housekeeping or service, after the 3d time you ask: may I come in? We were not dressed laying in the bed, I don’t think that is the way you do it, I barely could say please do not come in. To be rare we did not put DND sign, however still I am very disappointed with this approach. ** I think there is no communication or updates between the team members! We planned to stay here 1 night only, however due to some reasons including not feeling well we had to stay 3 nights. After day 1 would move out but we’re not in the condition to do so. **** Concierge team “SERVICE” freaked and stressed me out. After the second day, we wanted to prolong our staying for 1 more night. Successfully booked online. Came to concierge to confirm and keep the same room. The guy was extremely nice and friendly(don’t remember his name). He suggested to book through ******* and named the price which was cheaper then the price we already booked. I tried to cancel, however it didn’t work, I checked with him he confirmed that it was not canceled and just suggested to come pay city tax next day afternoon. **** NOW READ THIS! Next day, I get a call at 11:15 from concierge. The lady was very rude, said that we have 5 minutes to leave the room. I tried to explain the situation but she did not care and said we had to leave. I got stressed, went downstairs. There was her colleague, I explained everything again. She said that the booking which I was trying to cancel and did not cancel went to cancellation after 00:00. I showed her that money on my account were charged plus I had μ booking confirmation. She charged my the city tax and that was it. Very very stressful experience 😞. I pay money to enjoy not to be asked to leave the room in 5 minutes. There is 1000 ways to say it differently. Hotel stuff needs some training 100%.

Modern place with friendly staff. Lots of amenities, restaurant, bar, and so on.

Goodnees

房間特別乾淨衞生，設施齊全，房間大小合適，酒店環境非常好，門口有噴泉，不遠處的小公園還有很多櫻桃樹滿樹的果子，無人看管，裏面有酒吧，桌球廳，游泳池，餐廳等，停車場也相當好。交通需要步行幾百米到大路上就有電車，公交。

住過好多次，以前在booking訂的，攜程比那邊便宜，就在這裏訂了，，，沒想到，給安排在附樓，就是停車場的頂樓，，，大家預訂一定注意，要求安排A樓，否則，死冷寒天的，想泡澡得穿棉衣去另外一個樓，凍的直哆嗦，照片右邊是A樓，左邊是停車樓B樓

位置很偏，房間在停車場的樓上，感覺不是很安全。想要換房間，但是前台的服務態度很惡劣。早餐以碳水化合物為主，衞生狀況不太好，甜品上面有蟲子爬來爬去。

Bene, tutti bravi il personale

Alle Aktivitäten sind extra zu zahlen Kein Service vom Hotel Sonst war’s gut

各方面還可以，就是酒店裡麪的大部分設施都要單獨付費。

酒店水要錢 餐廳水果不能帶出去 差評 ！

房間空間還是很大的，周圍環境比較安靜，但是位置相對比較偏僻，周圍沒有飯店，就餐不方便。房間裏面衞生還可以