Hotel Duo recensioner

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay with us. We understand that the location may feel a bit far from the city for some, but we hope the peaceful environment made up for it.Regarding the gym and breakfast, we appreciate your suggestions. We are always looking for ways to improve, and we will definitely consider adding more variety, including additional vegetable options like avocado, as well as alternative nut and plant-based options. Your feedback is very valuable to us, and we hope to enhance your experience during your next visit.Best regards,Andrea PíchalováHotel Director

Svar från boendet: Thank you for your feedback! We’re thrilled to hear that our location worked out well for you and that you found it easily accessible by public transport. It’s great to know you enjoyed the vibrant atmosphere during your four-night stay. We hope to welcome you back soon for another memorable experience! Matúš

Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the chaos you experienced during check-in and any rudeness you encountered from our reception staff. We understand the importance of a smooth and pleasant check-in process, and we regret falling short of your expectations in this regard.Your comments about our gym are appreciated, and we're glad to hear that you found it well-equipped. However, we understand your disappointment with the overall service level during your stay.Please rest assured that we take your feedback seriously, and we will address the issues you've raised with our management team to ensure improvements are made. We regret that your experience with us did not meet your expectations, and we apologize for any inconvenience caused.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, where we can provide you with the high-quality service you deserve.Best regards,Andrea PíchalováHotel Director

Svar från boendet: Dear Guest,Thank you so much for your amazing review and recommendation! We’re delighted to hear that you enjoyed your stay with us and found our staff friendly and accommodating. It's great to know that the cleanliness of the rooms, amenities, and restaurant food met your expectations.We’re also pleased that our convenient location and proximity to public transportation made exploring the city easier for you. Your positive feedback means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful stay!Best regards,Andrea PíchalováHotel Director

Svar från boendet: Dear Guest,Thank you for your feedback. We're glad to hear that the gentleman with long hair at the reception was very helpful during your stay. However, we're sorry to hear about your experience with the staff member preparing omelettes at breakfast. This is not the level of service we strive to provide.We will address this issue with our team to ensure it does not happen again. Thank you for bringing it to our attention.Best regards,Andrea PíchalováHotel Director

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback. We regret that our location did not meet your expectations for exploring the city or for a convenient overnight stay before catching a flight. While our hotel is situated in a quieter area, we strive to provide a peaceful environment for our guests.We are pleased to hear that our check-in staff were friendly and accommodating, even at 3am. Cleanliness is a priority for us, and we are glad that you found the hotel clean, though we regret that you found nothing particularly special about it.We appreciate your comments and will use them to improve our services. We hope you had a pleasant stay in Prague overall and that you might consider us again under different circumstances.Best regards,Andrea PíchalováHotel Director

Svar från boendet: Dear Guest,We're thrilled to hear that you had a fantastic experience with us! Thank you for your kind words about the cleanliness and comfort of our hotel. We can't wait to welcome you back on your next visit. If there's anything we can do to make your future stays even better, please feel free to let us know. Until then, safe travels!Best regards,Andrea PíchalováHotel Director

Svar från boendet: Dear Guest,Thank you for your continued loyalty and for choosing to stay with us at DUO. We greatly appreciate your feedback.We're glad to hear that our location meets your needs perfectly. Regarding the pool and leisure facilities, we apologize for the inconvenience caused by their closure over the last four years. We understand the frustration this may have caused, especially given your loyalty to our hotel.Please be assured that we take your comments seriously, and we will do our best to address this issue promptly. We will communicate your concerns to the relevant departments to ensure that any renovations or improvements are completed as soon as possible.Once again, we thank you for your feedback and your continued support. We hope to have the opportunity to welcome you back for a more fulfilling experience in the future.Warm regards,Andrea PíchalováHotel Director