Clarion Hotel Prague City

We did not get to stay in this hotel even though the hotel confirmed our stay twice via email. We were told to go to their sister hotel instead. This was the first time this is happening to us. The sister hotel, Courtyard Prague City, was in Praha 3 instead of 2. We had planned our stay around Clarion Prague and had to re-planned a bit since we were not so near the city, especially when there is no more direct transport to the airport. Texted Trip.com agent who wanted to refund us fully and with $270 as compensation but we had to look for new accommodation ourselves. To save the hustle and risked being stranded with more expensive or no accommodation, we rejected it and stayed at the above hotel, with $132 as compensation. We were pretty upset as it was at the start of our stay in Prague which we had looked forward to for months. In addition, the air conditioner in our room at Courtyard Prague City was not working and we had to change room. The new room was warm too as they use a central air-conditioner. In the end, we had to open the windows and endure the noise. The water heater was down for the first day too.

這個酒店不在主要的旅遊區內，慎選。另外服務可以説是缺失的，我們住了三天沒有任何客服打掃服務，甚至連房間裏的氣泡水都是要錢的，要知道在瑞士的酒店裡這些都是無限供應的。，前台接待人員也非常不專業，入住的時候給他護照了還問我們有沒有visa，開始我們以後是要信用卡交按金，後來才知道説的是簽證，給他看了申根簽證頁還是猶猶豫豫，感覺他壓根不知道他們國家也屬於申根簽證範圍，還有更搞笑的是我都已經提前在網上把房費環結清了，接待人員還問我是自己付款還是公司付款，總之就是很無語。還有就是酒店的早餐很難吃，可選擇的東西非常少，衹有幾種類型的麪包，雞蛋，火腿培根，外加一兩種飲料，口味非常一般。 結論，不推薦選擇這家酒店。

Scorching weather up to 27 degrees (Uk, London was record breaking heat, so you can imagine temperatures here). Could not put on air conditioning as the hotel have overall control so not accessible from your room, u willing to put the air conditioning on as they felt the season was not the hottest it could be. So no air conditioning, no fridge to cool own water bottles. Unbearable room temperature. Water bottles not on a daily basis, however cool drinking water available in reception, when it had run out, I asked if it could be refilled to that the response was you can buy a bottle at the vending machine. Unfortunately, I still have one night to go and have had a lovely trip with my partner in the city but wouldn’t recommend this hotel. Also, when booking we stated it was a couples trip, unfortunately the single beds was all we could have. They did try and change us, at the cost of additional €20 per night however this wouldn’t work as we had three nights booked and they had already booked the room for another customer. The location is great, staff are pleasant but not really accommodating. Basics like air conditioning and water on vacation are not of concern to them, once booked and secured. Need to improve!. They have provided small fan, that goes off it the wire moves however does not cool the room down at all.