Vvf Jura les Rousses

Appalling establishment. I would never recommend to anyone under any circumstances. They told us by phone before booking that there would be wifi internet in our room. This turned out to be false - when we arrived, having pre-paid with no refund on cancellation according to the hotel's terms, the staff admitted that there was no wifi internet in any room. The room was dirty on arriving (we have quite a collection of photos), the bedding missing and low quality, towels inadequate and rationed, the breakfast (included) the worst ever encountered in a hotel with no cooked items at all and only processed ham/pork and processed cheese and fruit to eat. Dinner (included) allowed no menu choice at all. Reception staff were defensive (they would have to be) and laughed off my promise of legal proceedings. A last minute attempt was made to charge me for a non-existent bar bill and an inflated charge for hotel tax (which I got them to correct), both attributed to staff error. Staff error is a big part of their service, for which no apologies were ever made.

Les meilleurs souvenirs de vacances, une ambiance chaleureuse et familiale, les animateurs sont au top ,les enfants se sont éclatées et veulent absolument revenir. Randonnée superbes et très bonne animation. Dans un cadre magnifique, au calme .

avons passé 1 semaine en janvier, appart tres bien, accueil bien, animateurs sympathiques mais deception il etait prévu sur la brochure 3 sorties en raquette, mais nous etions que quelques personnes individuelles, le reste des résidants faisaient partie de 3 groupes, du coup nos sorties n'ont pas eu lieu car les moniteurs etaient réservés aux groupes et on nous a conseillé de nous adresser à la boite à montagne aux rousses , alors qu'on aurait pu nous proposer de nous joindre à un groupe