Best Western Marquis Inn Suites

This hotel needs a definite upgrade all around. There were shady characters hanging around at the entrance, and it was a scary experience. The checkin girl was very helpful and friendly! We were thanked for being diamond members, and were given a water each at checkin. Our room definitely needs some repair, as the stuffed headboard had a large piece missing at each bed.

We stayed one night here and found it to be almost perfect for our needs. The staff were very helpful and friendly and assisted us in every way possible. We were disappointed that they have no swimming pool. The rooms are clean and spacious but they are a bit dated, with lighting and plumbing showing their age. The internet was adequate but a bit slow. Breakfast was very nice and was set up like a restaurant. The location is perfect, convenient to everything in town.

Room was small. It was hard to fit all our gear. Beds were doubles and uncomfortable. It was noisy - just with guests arriving and moving around normally. Old carpet and bathroom fixtures. Mediocre breakfast Pleasant and helpful staff

Front desk staff were pleasant and professional. I was a bit nervous because some reviews indicated that the room and/or hotel were not clean enough but I saw no evidence of that. The front lobby, hallways, and my room were sparkling clean. The free breakfast included some hot items in addition to a decent variety of cereals and other typical breakfast fare. I found my room to be quiet and the bed was comfortable. For the money I think this place is a great value.

First off, the front staff was very nice. However, once we got in the room...you could tell the bathroom had not been cleaned or not done properly. Hair in tub... fecal matter in and on the toilet...and upon closer look, it generally was dirty. So instead of asking house cleaning to come in and clean, I pulled out my Lysol wipes and cleaned the bathroom from top to bottom, wore shoes in room (vs socks) and sanitized the door knobs & switches etc. I figured that if they can't clean it properly the first time, how can I expect them to clean it a 2nd time properly. The room is old (ripped head boards) and the side lamps did not work. The 3rd time we used the toilet, the top lid just fell off. I was not about to try to put it back together so we just left it bedside the tub. We did not use the shower in the morning....just wanted to get out. It was weird how they made the beds too. The main sheet is 1/2 tucked into the bottom under the mattress. We literally had to pull everything off to get it up to the top. We have stayed in a lot of hotels but never seen this before....seems unsanitary to have the main sheet under the mattress?? I wish I had taken pictures but I never...just know we won't stay there again and will not recommend it.

Housekeeping has to be requested. Hanging the sign on the door that they provide isn't good enough. If that is what you do, you will return to a messy room. Our situation is a bit unique but the front desk staff gave the expected empty apology but really didn't seem to care.

Very comfortable beds and good, hot breakfast. Outside apppearance was not great with litter and cigarettes butts in front of entrance. All restaurant and entrance windows, elevator floors needed some attention.

Late check in due to room shortage. Dirty, damaged room. No breakfast due to staff shortage. A lot of negatives, but the beds were comfortable. I give credit to the staff that did show up to work as they had to deal with many angry customers.

Very unclean hotel- The dirtiest hotel I have stayed at. Beds very small and uncomfortable. Bed sheets felt dirty and bed skirt stained all over. Pillows uncomfortable. Walls and headboards have never been sanitized. Fridge leaks in room . Decor never updated- curtains so old and very dirty . Very obvious rooms are not cleaned. Friends on same floor had old dog poop in rooms. Bathrooms very dirty. Minimal plug ins. Hallways full of garbage and rarely picked up . Staff not available and not helpful. Litter all over outside property. Unsafe environment.