Wander the Resort

體驗感不錯

I can’t rate the rooms as we didn’t stay overnight at the resort but wanted to write a review about our day at the wander spa. The ambiance was really good, the pools, saunas, steam room at a great temperature and the food was really good. I will say though that I will never be doing another group booking again for the spa. There was a lot of miscommunication throughout the booking process. At first was told everyone in the group could pay individually and then told that actually it makes things complicated to have each person individually pay for themself and that one person from the group would have to commit to pay for everyone’s spa day. This was the same story for the restaurant, by email was told I would have to pay for everyone’s food due to being a group. When we got there the person who greeted us told us we could actually pay individually with our bracelets which we were thrilled about and at the end of the meal were told that actually I had to pay for everyone’s bill like communicated in the email. So again some miscommunication between staff. We also noticed that they gave us a “booking” menu which had less options than the regular menu which was disappointing. I’d go again with a friend or my husband but this spa is not accommodating for a large group booking. Not many people are willing to fork the bill for a large group for the spa and lunch and go through the hassle of e-transfers. You are also limited to 4 hours at the spa which our lunch took up close to 2 hours of it so wish this would change as well. The person I was communicating with actually recommended a 12:30 pm lunch knowing we had a reservation at the spa at 10:30 am so we’re not sure why this time for lunch was recommended. At the time of booking, I was under the impression we could stay as long as we wished like other thermo spas I had been to. To sum it up, a great little spa for a couple not so much if you’re planning on going with a large group.

The staff are super friendly, the property is stunning and comfortable. The restaurant and spa is 5 star. I would highly recommend and will be returning in the near future. Absolutely loved our stay!

Staff was accommodating went above and beyond to ensure we had an enjoyable experience. Our cabin was cozy, modern with upscale kitchen. The thermal spa melts your stress away. A true gem!

We stayed at one of the Lakeside cabins for Valentines Day and it was an amazing little getaway. My husband is an interior designer and quite picky and he loved the space, we both enjoyed the finishes and decor. The beds were incredibly comfortable. They had everything you needed and more and provided a book of all the things to do and places to go. The resort embraces supporting local with all locally made products given as gifts when you arrive. The local towns are super cute with lots of nice restaurants and sandbanks was close by for a winter hike. Although there wasn’t a number to call when booking and if you had questions their customer service via email was very quick and through text once we were there. They prepared with our robe sizes, our welcome drinks and many personal touches. The only issue we had was that the bathtub taps were a bit confusing as there are two taps and the off isn’t specifically labelled and the shower curtain only covers one side so water leaks down the wall and creates a puddle that needs to be cleaned. We would definitely recommend and look forward to returning in the summer.

Cozy Winter Wonderland! This place is truly magical, and most noticeably embraces the Ontario winter season. Our family of 3 comfortably stayed in a lovely cabin, which was spacious, had a beautiful and fantastically appointed kitchen, cozy fireplaces inside and out, heated flooring and cozy pillows and seating throughout. The on site restaurant Gather was exceptional, well priced and the service was from Winona was both friendly and professional. To top it off, the expertly curated winter market on Sunday was full of passionate artisans, and the abundant staff worked in the background unnoticed. We can't wait to come back in the summer months and experience a totally different stay at the same place!