Louis St. Elias Resort & Waterpark

I had high expectations after reading other Trip Adviser reviews and I wasn't disappointed. The hotel was clean, well kept and the staff were amazingly attentive. The pool areas were ideal for our children aged 7 & 11 and it was the best AI food we've had with something for everyone and well presented. It is set back from the strip but we preferred that so you could venture into the busier areas of Protaras when you wanted or enjoy the tranquility of the hotel. A special mention to the Manager Flouris who went above and beyond and nothing was too much trouble. I'm not one for making return visits to the same hotel but I would make an expectation for St Elias due to the great management by Flouris and we have so many great memories of our time there! (Room 64)

I meant to write this review as we returned from holiday in April 24 but am only just getting round to it now. We travelled with extended family and there was 10 of us 6 adults and 4 children between the ages of 8 and 6 months. We all had a brilliant time. My nephew has coeliac disease and the hotel went above and beyond to help him. Unfortunately the manager wasn’t there when we arrived and due to some miscommunication he did have some gluten very early on and was very sick but they dealt with it very well and the manager came and helped him at dinner every night bringing him out special puddings and everything so he had a brilliant time the whole rest of the holiday with no issues at all. The pools were chilly but absolutely useable and the slides were brilliant. The entertainment team were fantastic, so friendly with both kids and adults and really made an effort to involve everyone. The kids loved the mini disco and the entertainment afterwards was enjoyed by all the adults. The gym could have done with some free weights. The food was the best all inclusive food I have ever experienced, so fresh and delicious and really varied every day with local foods to try and fussy friendly food too. Drinks were good with slushies for kids and good cocktails for adults. The Prosecco wasn’t very nice but there were so many other drinks to choose from. Rooms were nice though didn’t feel particularly luxury. The surroundings are beautiful and worth walking up the hill to the church for the view! Would definitely stay again.

My partner and I stayed for a week in September and had the best time! We were greeted by 2 lovely members of staff after a late flight, including the hotel manager, who is a credit to his hotel! He couldn’t have done more, always checking up on us throughout our stay and chatting to all of the guests. All staff were extremely attentive and friendly, and nothing was ever too much of an ask. The apartments are very spacious with lots of storage space. I love that the hotel is laid out like a village with bungalows! The food was also amazing, great quality and so tasty- we didn’t get bored of it at all like at some all inclusive hotels! There are themed nights every night (such as Italian night, Mexican night, East Asian night and Peruvian night) and there’s something for everyone! There is a snack bar which serves toasties, burgers, chips etc all day too. The drinks are great, shout-out to the strawberry daiquiri! Also the milkshakes are to die for. There are 2 pool areas, one large pool with slides which seemed busier where lots of pool activities take place, then a quieter pool which has more of a relaxed feel, where mainly adults seem to stay around. We never struggled to get a sunbed which is a huge perk for me too. The hotel has a free shuttle bus operating every hour down to fig tree bay, dropping off down the strip too. However, the hotel is not too far of a walk to the strip, and we often walked down anyway (taking 10-15 minutes) so don’t let the location put you off! Protaras is a wonderful resort with so much to offer. Finally there are lots of beautiful cats around the hotel, they are so friendly and sweet, and very much add to the village feel of the hotel! Please do take care of them We will 100% be returning to this hotel, thank you to the staff for making our stay so brilliant! Jess and Charlie

This place is just the perfect place for families with little ones. The rooms are spacious, the entertainment staff on site and the staff in the restaurant are all so tolerant and nice to all visitors big to small. Great variety of food in the main restaurant. Don't forget to book at least one dinner at the meze restaurant :-)

Late review / never got round to posting! Our family of four (kids age 4 and 9) visited St Elias in mid-October for 1 week and it was everything we had read in the reviews and more. Upon arrival we were nervous as were given a ground floor room but had asked for first floor as our youngest tends to wander off. The manager Flouris was there to greet us and assured me I would be happy with the room. Another staff manager then showed us to our 1 bedroom suite, carried our bags and gave us a quick tour of the site. The rooms were huge, clean, and had everything we needed - fridge was stocked with water which is a nice touch after a lot of travelling. The balcony was the biggest I have ever seen and was fully enclosed - it could also be accessed from the bedroom . As we were settling in Floris came and checked we were happy. We had one problem with the room - one evening the shower tray wouldn’t empty. We called reception and someone came round in 5 mins and it was fixed less than ten. So all good! There are two pool areas, a quieter one and a family area. With splash pool and waterslides so both kids were happy! There was entertainment all day round the pool such as water polo, quiz’s, darts etc. It’s the first holiday I’ve been on in years where there were no sunbed wars and there were enough to go round. The kids also loved the pool snack bar so much that we only went to the restaurant for lunch a couple of times. They ate nuggets, fries and ice cream on repeat! The on to the buffet restaurant - it’s hands down the best all inclusive food we’ve ever had. It was a bit hectic at peak times but it was worth it and it’s lovely that they serve you drinks rather than have to collect them and food for you and the kids. Breakfast had everything you could think of and was lovely and then there was a theme every night like Italian, or Mexican etc and there was just so much choice. Even the fussy 9 year old never went hungry. We also booked and visited the Al Carte restaurant Meze one evening and this was one of the best meals we’ve ever had! It’s a traditional Greek tasting menu and it’s a lovely change of pace from the buffet spending the evening being wined and dined. On to the evening entertainment - the kids loved it and so did we. It’s not what you get in some huge hotels that bring in outside acts but the girls work so hard to put on an amazing show every night. Annabelle’s voice is amazing and Jess and Hazel, Anna, Ellie went out of their way every day to involve the kids and chat with us. Other little things to mention the hourly shuttle bus to town and beach was a god send and we used it most days! There is a beautiful church on the hill right next to the hotel. Bit of a walk up the steps but well worth it for the golden hour views! All in all we had a wonderful time and will be back!

We have just returned from holiday with mixed emotions. The complex/hotel was not suitable for electric wheelchair users although, the hotel advertise it caters for disabled. Tui only state the hotel is built on a hill. Being in an electric chair, inclines are not a problem however, within the complex itself it’s crazy paved paths, steps and hills all around made it treacherous and inaccessible in most areas. It appeared difficult for pushchairs too with parents lifting babies up and down steps. After a 15 hour wait and three inaccessible rooms later we were finally offered a room that was half suitable with 2 steps to negotiate. The room was a decent size however, the windows were dirty. Inside kitchen cupboards smelt awful. The set of drawers in the room also stank of damp so we weren’t able to use them without spraying inside daily to prevent clothing stinking. Although the room was up to four people it was equipped for three. Outside the Weeds were knee high, bald grass on the garden area with a dripping pipe making a bog. Overgrown hedges and shrubs. Opposite us and separated by a road was the dump full of waste, abandoned beds chairs etc etc. litter and plastic bottles littering the bushes. From the room there was no view whatsoever. On entrance to the hotel the Restaurant, gym and quiet pool looked very appealing. The hotel could do with the similar touch throughout the complex. If you are drawn to the hotel for kids slides there are age and height restrictions. Snack bar was ok for kids. The restaurant food was plentiful. Clean environment. Night time entertainment was repetitive although, Annabelle is a good singer. There is no shop on site and not one close by, Staff were very friendly and hard working apart from 2. One was witnessed laughing when approached about parking over the only dropped curb on site. Late checkout fee of 70 euro was wavered because we stressed the 15 hours waiting for a room on arrival was unacceptable. Our daughter was shown a room prior to our arrival and agreed it was suitable. The manager although very nice on face value was arrogant and rude when challenged because he was responsible for reallocated the accessible room before we arrived. He raised his voice and hand gestured for me to go sit down. He was responsible for getting our holiday off to a bad start, well done you! His smarminess and smiles are a front to lure potential holiday makers back. Cyprus is a beautiful place and we’re not put off by our experience here however, this hotel is not for us. A note worth remembering is the taxi prices. After a long walk to and along the strip we used taxis to get back up the steep hill. It cost between 15 and 18 euro.