Gästanvändare
16 oktober 2024
On arrival, we discovered that we did not get the room we paid for. We paid for a twin lateral sea view, and we got a double, I have disability and need a bed to myself due to cramps and other issues, in order to avoid disturbing my mrs sleep Hence, we always pay for a twin room, when we arrived we asked to get a change and we where told thr hotel is full. We did ask again the morning. The manager did try to help by putting a single bed in the room? Alongside the double, the room became very cramped. The following day, we did get a change of room, which was a twin room but less of a view, so rather than causing any more grief, we just settled for the twin room with the lesser view. The rooms and furnishings are in dire need of change, the beds are thread bare, and sagging, making for uncomfortable sleep. The food in the restaurant is a disgrace, very little choice, most of the meat dishes have mushrooms in them, I have an intolerance to mushrooms which means the choice for me is extremely limited, and the meats are dry and overcooked, if it wasn't for chips I would have nothing to eat. This hotel is rated as a 4-star hotel. However, it's not worthy of a 2 star, let alone a 4 star. Would I recommend this hotel? The short answer is NO. The only thing which is in the hotels favour is its location, I can't fault the staff, the staff are working with the tools they have and try to keep everyone happy. People are paying good money to stay in hotels like this and are being ripped off with poor quality rooms and very bad food. They deserve better than this hotel
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