Gästanvändare
16 augusti 2023
During our business trip "The Lodgings" was a recommendation from one of our colleagues that stayed there. The organization paid an early check for 4 rooms in order to do some work related procedures and asked the reception to have them ready by 2:00 pm. When we arrived, not a single room was ready. We also specifically asked for these rooms to be together one close to another, for logistics purposes. These didnt happen either, all rooms were far away form each other. On day that we asked for the shuttle service (which is free and it moves your form the hotel to gracebay, and viceversa) they told us that we will be picked up at 6:30 pm. They didnt show up and they didnt even contacted us to let us know that an emergency happened, and therefore, they wouldnt be able to come and picked us up. Later on, the recepcionist Sasha, accidently charged one of the business partners twice, saying that the credit cards numbers were similar, when that wasnt the case. This was escalated to the hotel manager. The lady was very rude, unpolite and unfriendly. She wasnt approachable at all, and was blaming the bank instead of taking responsibility for her employee. After several minutes discussing about this situation, the manager, without asking us first, decided to cancel all the pending nights, that were already paid, so we can start from zero and this way avoid issues with the hold payments. This meant that we had to check in again, pay the security deposit again, and had more money on hold again. Turks and Caicos has a lot of beautiful things, but sadly, our stay there was awful due to all these issues form the hotel. Not recommended at all. There are better places to stay and where they do care about customer service.
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