The Ellery Hotel

So damn good! My partner and I spent our three year anniversary at the Eller Hotel and loved every bit of our experience! I would recommend it to everyone. First of all we came from North Carolina and getting a text directly from MarcAnthony made me feel connected and welcome. He continued to help us feel excited about Provincetown with a suggested itinerary that was super rad. We absolutely loved taking advantage of the amenities and lounging on the comfy patio furniture. It was awesome!

We had an extraordinary stay. The staff treated us like family, the facilities were all super clean, generous and beautiful - recently renovated. The hot tub sauna and steam room are a rare wonderful find. Perfect location in ptown. Right in the action and walkable to everything while also quiet at night with comfortable beds and bedding. This is one of the most charming stays on the cape & well kept secrets of Ptown. Incredible stay! Thank you so much to the generous and kind management who are now like friends. We’ll be back in no time!

I opted to stay at this property because of the 4.7 ratings. However I was not aware that it was not ADA accessible. There are only stairs and no ramp additionally, you can’t control the thermostat. The thermostats are located in the hallway and control multiple rooms. I spoke the manager and expressed my laments given my medical conditions. Mark Anthony stated they did not have anymore rooms available. Therefore,I attempted to stay the first night however the heat was turned on high and the ceiling fan made a continuous loud screeching noise. I contacted the front desk after hours concierge in an effort to get help, however he was unable to help me. He tried to contact the property manager but he did not respond given it was after 10. Ultimately I decided to leave because I did not want to put my health in jeopardy. When I spoke the manager the next day after an extensive conversation he agreed to only charge me for me for one night; I contacted ******* to confirm the refund in which they told me the property refused to give. If you want to stay at a property that does not honor there word, customer service isn’t at the forefront of their agenda and they’d rather pocket your money instead of providing a great customer experience then you’ve found it.

The staff was wonderful. I highly recommend- this is better than your typical hotel experience. You won't regret it.

Stay here. I promise it’s worth it. Not only the amenities which really are amazing. The main focus was our wonderful host MarcAnthony. He truly cares about his community and building it up. He is involved in protecting the community, he brings a breathe of fresh air as soon as you walk in. He is warm, welcoming, and very knowledgeable. We took his dinner recommendations and were happy we did. Thank you for being in the line of work you are, you belong in hospitality. We will be back, maybe even this week. 😉

Staff was great and helpful, rooms were clean, very comfortable and lovely stay