Four Points by Sheraton Puchong

Had a wonderful stay! The room was clean and comfortable, and the staff were very friendly and helpful. Great location too. Highly recommended!

The room was clean but several issues made the stay disappointing: towels were worn and stained, cups weren’t properly cleaned. Despite being on the 8th floor, traffic noise was loud and persistent past midnight. These problems suggest a lack of attention to maintenance and guest comfort.

Hotel is located in the middle of Puchong business center. Near to various food places. Overall, is a great choice. Easy checkout too.

Comfortable bed and good toiletries. Fresh 😊 Many restaurants within walking distance.

Not the first time to stay at the hotel but it was a bad experience this round… old, least maintenance… shouldn’t be there again unless necessary

I had an unpleasant experience during check-in due to the unfriendly attitude of the receptionist, Ms. Jana. My hotel booking was under my friend’s name, but since she couldn’t come, I needed to change the booking to my own name in order to check in. Ms. Jana insisted that I could only check in after the name was changed, which I understood. I immediately contacted Trip.com customer service, and they were very efficient , the name was successfully updated within 15 minutes. When I returned to the counter, Ms. Jana was serving another guest, so another staff member assisted me. However, he said their system had not yet been updated and refused to let me check in, even though I showed him the updated booking confirmation under my name. I asked him to verify with Ms. Jana, but he didn’t, and Ms. Jana (who was right beside him) also didn’t bother to assist. I contacted Trip.com again, and the customer service team said they would help expedite the process. After an hour, I went back to the hotel, and this time the check-in was completed immediately without even asking for my ID. Ms. Jana simply passed the documents to the other staff for me to sign. It made me wonder if they were intentionally making things difficult. The entire check-in process took me almost two hours, which was very disappointing.