Hotel Boutique Casona de Santa Clara

I would like to start that the building housing the hotel is beautiful. However the lovely waterfall is not turned on, no one ever mentioned that the hotel has a roof deck or that they had a SPA until the day that I was leaving. That said my room had not hot water expected for the bathtubs faucet, the shower head and the wash hand sink also had not hot water. The internet was slow or none reliable. When I checked in on a Sunday I was offered that if I canceled my booking via *********** I would given a deal. Sadly the deal was just to add breakfast, when went in the morning for eat breakfast I was surprised that the meal was the most basic breakfast. Not really worth me losing my point at ***********. I had to ask a few times for paper napkins, I asked if the orange juice was fresh and told yes it was. To my surprise again the OJ was not as it had been water down and sugar added. I spoke about these out of line details and to this day all I have received is a bracelet that the hotel uses as the rooms Kay’s and an email from the manager telling that he is still working on a resolution 3 weeks after I checked out. I won’t get into any more.

No es un hotel de lujo, no había agua caliente y el restaurante es muy malo. Tienen buen personal pero no los recursos para solucionar problemas. Por el mismo precio de puede uno quedar en el Camino Real o en el Quinta Real, ambos muchísimo mejores. Tuve que cambiar de cuarto pues trataron de darme un cuarto sin ventanas.