Grand Fiesta Americana Puebla Angelópolis

El mejor hotel de Puebla el servicio espectacular felicidades

Awesome everything, the dj is the best music I ever heard , he play some hip hop and electronic music with 80s and 70s vibe! I can’t stop dancing with my husband… the drinks are tasty too, and the landscape of the city was fabulous … I will come back for sure

The hotel was great. The staff is super friendly and inviting. A couple of memorable staff we would like to recognize was Jorge the gentleman that worked the door/entrance. He was always pleasant and courtesy throughout our stay. Mariacruz our housekeeper was always attentive in cleaning our rooms. In our efforts with our limited Spanish, we were able to effectively communicate. Thank you for your patience Mariacruz.

AWESOME STAFF, everyone is trained and polite! Mariana at the front desk was extra helpful and Kind, Valet and Security staff greeted you always with a smile and gave helpful suggestions. We were at Club level, delicious breakfast was included and the view was great! Pool was climatized. Room service and maid were on point! Great bed, pillows and nice big bathroom made our stay awesome. They also had a charger for my tesla so it was a big plus! Will be back. Thanks!

The food and drinks at Sky Bar were perfect!! I asked Alex the bartender to make a speciality drink and it was tasty. I had THREE! EVERYTHING was on point! Carlos the DJ was amazing. We had such a great time. We're celebrating my brother's wedding so it was perfect!!

I was in Puebla for a conference and had the opportunity to stay at Grand Fiesta Americana. It was a wonderful experience, the staff was very friendly and helpful, and the food was excellent. Plus, it’s within easy walking distance of a number of shops and restaurants. I highly recommend.

We stayed at this hotel for two nights in late July/early August. Our base-level room was large, clean and well-appointed, which was of course good. The hotel location was convenient to get to all places where we needed to be. Wifi worked well and all interactions with staff were pleasant. We also booked a private transfer to Mexico City airport through the concierge, which went on smoothly and offered good value for money. However, the hotel had a number of stingy, cheap and hostile attitudes towards guests that really rubbed us the wrong way. For example: since we prepaid for our stay, we were not allowed to use the minibar (hotel staff even went to the room to lock it after we checked-in!). What is the connection between these things? I’ve never seen anything like that. Espresso capsules were also removed from the room after we checked in- and mind you, if they hadn’t been taken away from us, there would have been a MXN30 charge for each capsule. What a rip-off - even budget hotels have free coffee these days. And this is one of the most expensive hotels in Puebla. Adding insult to injury, nobody bothered to tell us beforehand that someone would go there to lock the minibar and remove the coffee capsules. To say we were surprised by these petty attitudes is an understatement. Breakfast was also very expensive (~USD25 per person) for what it offered. Another annoying thing: it was impossible to charge room-service and restaurant purchases to our room. We had to settle everything on the spot, which clearly shows management distrusts guests. We didn't feel welcome and won't come back.

Recently stayed here for a family wedding. Front desk went out of their way to make us all comfortable. Beautiful hotel with a really great food/bar area. The breakfast buffet was reasonably priced with excellent food. Our room was spotless and very updated and comfortable. Location is awesome for running to get coffee or to shop. The City Market is truly amazing! Never seen anything like it. Highly recommend.

My name is Sarp Arslan. I stayed Hotel Fiesta Americana until 14.12. It is a great hotel especially Raul at the bar. He is a bartender and he helped me a lot to translate from Spanish to English. When l wanted to order something for breakfast, he helped me to communicate between waiters, cooks etc. He is a great person, charmimg and very eager to help all of the customers. I am going to come back and ask him again. Thank you very much Raul. I am happy to met with you. Good luck in your job. You are a great guy. 👍🤗🤗👏👏👏