Be Live Experience Orotava

Todo genial, tanto el personal como las instalaciones. Volveremos.

Would not choose January again as now realise this is the coldest month of the year, although did have quite alot of sunshine but also wind and rain.

The hotel is well located, the rooms are nice and of a good size. The housekeeping standards are very good with the rooms being kept clean with fresh towels delivered daily if required. The food was nice and well varied. The hotel was a pleasure to stay at.

4* REALLY! All inclusive - REALLY! Surely 4* hotels should have the following as a bare minimum. 1) A kettle. 2) free WiFi . 3) mould free bathrooms . 4) a clean swimming pool and sunbeds. 5) hot food. 6) lifts that don't take forever to arrive. 7) timber architraves around doors that's not falling apart. 8) Walk-in shower. We had a bath with a wobbly showerhead. This is a very dangerous arrangement with a bath and showerhead when you have to climb out onto a slippery floor. No slip mat provided. 9) Clean fridges - ours contained black mould. Health hazard. All inclusive should mean more than one small glass of wine at meal times. All inclusive bar finished at 11:00pm even on New Year's Eve, not that we had a chance to try the local drinks on offer as the bar staff were to busy serving the locals. I am no hotel inspector, but this hotel is way below the standard of any other 4* hotel I have stayed in before. We were booked in here for 7-nights. Needless to say we checked out after the 2nd night. The Hotel Manager - Jonathan Doniz was not available to speak to us so we left our opinions with Raquel - the Head Receptionist. Hopefully we get a response from Love Holidays soon.

we stayed here over Christmas and couldn’t fault the place. the evening entertainment was a little disappointing but food and drinks and room could not fault staff were all friendly and helpful. food was good and plenty to choose from. drinks were strong

Hotel service is great, the hotel needs renovation, problems with the elevators, and minor renovations. Washing the carpets on the floors in the hotel. Maybe the breakfasts should be more varied.