Bahia Principe Sunlight San Felipe

We went to Tenerife for a break in April and booked half board in the Bahia principe in Puerto de la Cruz. It is a very big hotel in a central location, walking distance to the shops and restaurants. As we booked half board (the hotel has 2 options half board or all inclusive) you could choose dinner or lunch at the hotel. Which was good for us as we like to go out for an evening meal. Upon arrival you receive an armband which is also the key for your door and you can buy drinks etc with this to be added to your bill. The room looked a bit dated, but was very spacious with a large patio area. It had a bath, shower, fridge, tv, 2 armchairs, patio furniture etc. The only item I missed, was a kettle. Breakfast was very good: something for everyone. Lunch:,warm and cold, large selection. Wine served at lunchtime. We went in April and there were always enough sunloungers and towels provided too. The room gets cleaned everyday and is spotless. Staff also very friendly and helpful. We realized too late that it is not much more expensive to book all inclusive, it would pay for the drinks even if you decided like ourselves to go out in the evening. The reason for 4 stars is for the rooms could do with an update. Everything else is very good.

Let’s start with the staff we’re very good. The hotel room was very dated and worn … bathroom was a joke. Stained bath, toilet almost inaccessible due to being between two walls. The food quality was not good and always cold. The snacks in the pool area were awful. Some sandwiches, a bit of salad, cold chips, frankfurters that sit in water for ages, a weird hamburger that looked more like spam. Some ice cream but very basic, not even a cone, just a tiny bowl. The other fine dining restaurant I would not bother with… it was not good at all. We had prawn with avocado to start. Just two prawns with avocado mash and loads of chopped tomatoes and celery. I had duck …omg inedible. Don’t bother it looked like a piece of liver. We went for the premium drinks upgrade however because of that the hotel demands we have to sign for every drink we had… I have no idea why as all the other guests with all inclusive did not need to sign ?? It was a nightmare, I tried to complain but was looked at as if I was mad. Looked like I was complaining about the service, I wasn’t I was annoyed at the decision to have to go this every time we wanted a drink… also watch out for the Sargent major at breakfast.. so definitely would not go back .. NB if you wanted something special for dinner ie garlic prawns you had to pay €10 … scam. This management is using least viable product to get away with peoples hard earned money.

The hotel met our expectations. The room was excellent with the biggest balcony we ever got with the views over to the ocean and also Mount Teide. The room was spacious comfortable and clean. The mattress on the king size bed was really comfortable. There was a lot of draws and big wardrobe to put all our things. The food in the buffet restaurant was ok even though little bit basic. The breakfast was good with a great selection we especially liked the bread rolls choice. The staff was very nice and friendly. Dinner was not as good and we sometimes struggled to choose what to have, the deserts get replaced but the best ones go quickly and the replacement is not the same I missed the chocolate cakes as there wasn’t a lot of those on offer. Also both of us were ill for a day with stomach bug and as we only eat at the hotel probably got it there, I thought mine was from the chicken steak cooked on the grill as was a bit pink I stopped eaten it but by then was too late. All in all we had a good holiday. PDLC was as lovely as we hoped and we chose the hotel for the location. Also went for a trip booked with agency at the reception and was excellent, would recommend Mount Teide plus Masca trip. Would recommend the hotel and the location.

We spent ten days at this hotel and had a wonderful time . The staff couldn’t have been more friendly and helpful. The food was great and there was a great mixture of activities. The restaurant staff made us feel at ease with two small children and were really friendly. It was my daughter’s 5th birthday and they went above and beyond to make it special for her . The male children’s entertainer was absolutely amazing with children and was full of energy and enthusiasm from morning till noon. We all had so much fun playing games , morning yoga , aqua Zumba and the evening mini disco and quiz. The hotel is also situated in a gorgeous area for walks in a beautiful little town. We couldn’t have wished for a better holiday. Thanks again to all the lovely staff for being so kind to us during our stay .

We arrived on the Tuesday evening at 11 pm They kept the bar open so we could go get a drink and also laid cold food on for the late arrived. The whole staff team Here work so hard and are so nice and friendly. The rooms are clean and spacious the drinks are fab They serve food 7 am all the way through to 10pm The food is ok nothing special but always found Something to eat. The only Issue we honesty had was there’s no atmosphere this is a very quiet part of Tenerife and we were really bored It was my birthday on the Saturday we went back to room to change for the night there was a banner on the door wine and chocolates left Which blew me Away to be honest really made me feel special We had a lovely time thank you If I was to come back we would try the same brand hotel just in a different area

I was travelling with my child and stayed on an all inclusive basis.We arrived at the hotel via an airport transfer at about 9:45 pm. We were told we had to have dinner in 10 mins since the restuarent was closing at 10. The nightmare started after that- we were allocated to a room with a ceiling fan and no working ac. It was hot and unbearable - we couldnt call the reception since there was no working phone in the room so had to go down again to complain (please note this was after 10pm and we had a whole day travelling) The receptionist Gemma was soo rude - she allocated us to another room which didnt have a working ac either and no ceiling fan so we were forced to go back to the first room (atleast a ceiling fan was available). This was all after 10pm and we had no help at all with the luggage so me and child were going from room to room with all our luggae in hand!!!! The AC didnt work at all during the whole stay and at best was a cooler (few hours) or dehumidifier. Other reviews below have also called this out. We werent the only guests who were upset - there were other guest at the reception as well having huge rows with the staff! Gemma told us not to take this personally- which was ridiculous after the severe inconvienence we faced. We really didnt deserve this on a holiday that we were both looking forward to. We had booked via Tui so they did step in the speak to the staff and we were offered a meal at the italian rest instead of the buffet for one night. The risotto was a slimy mess , undercooked and inedible. I sent it back. The waiters kept going on about providng a review which got a bit annoying. At breakfast we asked for fresh orange juice but were told this wasnt available since this isnt a 5 star hotel!! Also no sausages available for 3 out of the 5 days. I have seen flies on the salad and we couldnt wait to get back. This is a real shame since we had been really looking forward to this holiday.