Blue Sea Puerto Resort

Sitio perfecto para unos dias

Be aware when booking there are 3 hotels that are making up this resort, what we experienced and saw of the interpalace was 4 star, however the food wasn't 4 star, good food not much choice, The other side is we're we were given a room, and you check in that side, the room was dated smelling musty, bed was not comfortable springs felt, we were facing a brick wall, rooms were carpets and white dust everywhere.

Aircon not working, safe in room not working, was on the 5th floor lift keeps braking down. Balcony door lock broken. Room not clean white mold all around. Food average. Was half board not worth it. Unable to charge drinks to room, have to pay cash pool side. Only one poor pillow on bed.

Clean, comfortable hotel with vast choice of food, lovely pool and all the amenities. Staff very friendly and helpful. Town of Puerto de la Cruz is not far away, walkable in 20 to 30 mins though a taxi back is recommended due to hills. Taxis cheap though, 6 Euro a trip.

Arrived at the hotel and was immediately told go next door to the other reception, what we eventually found out was there are three hotels and it’s pot luck which one you stay in. Got to the room and very outdated but this was not an issue. Things got worse…. We moved rooms three times as the rooms were full of insecticide as there was an issue with bedbugs, looking more at our room it was infested. Second room exactly the same. Third room no bed bugs but insecticide everywhere. Continually during the holiday we saw maintenance people throwing insecticide around which concerned us for our health. If we had been in a position to change hotels we would have. Staff - poor attitude verging on rude, we gave up trying to improve our stay there. Food - this was very good and no issues other than food type and allergy information was mixed up. Entertainment - there was not list of what was on so you had to just try between the bars and it was pot luck if anything was on. Location- fine and only a short walk to the town. Overall until they can sort this bedbug issue out I would not recommend the hotel and can only score it 1. Blue sea you also need to talk to your staff and find out if they actually want to be in the hospitality industry.

Sitting as I write in the restaurant. Never been stuck for choice, fantastic pasta tonight. Pool and hotel spotless, staff brilliant. Take it from me, it’s really nice. I would holiday here again in a heartbeat . No queues at the bar and pool area a great place to chill.