Hotel Marquesa

I won't bother wasting my time writing a review of this hotel because the Manager attempts to justify the unjustifiable! They CANNOT justify the photos I'm about to post. The only thing I WILL say about the hotel is that the staff don't want to engage with (UK?) clientele ~ to the point that when they saw us coming, they were awful busy with the computer screen suddenly! Every time we passed reception, we said hello. Every time, we were simply ignored. If you like a cheap and cheerful break ~ stay away. The staff are NOT friendly or cheerful. If you want cleanliness ~ stay away (evidence in photos). If you don't want to be surrounded by "BRITS GO HOME" posters, don't go to this part of the island. If you have any mobility issues do NOT go here!! It's very hilly with steep steps too.

The staff at reception first of all does not speak English. My door key didn't work 4 times had to be changed until they gave me another room. The breakfast was awful. Cold and no choice. The shower was a hose over the bath. Furniture was so old and dated.. Horrible place

The hotel is in an excellent location, close to all amenities and a 15 minute walk from the station if you are using the bus. Although the reception /main areas are traditionally Canarian the rooms do not reflect this. We occupied room 504 which had a good sized terrace with side views of both the sea and the church. The room itself was a good size, but with a mish mash of furniture, some old and some new which isn't very aesthetically pleasing. The central pillar was a tad annoying, especially at night when accessing the bathroom. However, the beds were very comfortable but the one pillow provided was quite frankly woeful. The bathroom was well equipped with a powerful shower and toiletries were provided. Breakfast offered a good selection of cereals, pastries, bread, fruit, yogurt, meats and cheeses, as well as some cooked items. Unfortunately the juice and coffee were undrinkable. I appreciate that beverages from machines can be very hit and miss but these were quite honestly the worst I've ever tasted. Even the Americano had no depth of flavour, which was very disappointing as coffee is for me and essential component of my breakfast.

Terrible . Booked for a week B&B water leaking in reception, breakfast area! Around food, very old hotel.. in need of full renovation to be a three star! Staff unhelpful and of no assistance. Would not recommend to anyone. Paid over €600 to stay here and couldn’t eat the breakfast as it didn’t feel sanitary around the leakage in the roof. No pool as advertised. Pictures show what we found was the pool! We didn’t get any warning in advance of our stay, that no pool facilities existed !! Never again

Me and my partner stayed here 10th to 17th Sept, absolutely beautiful hotel, very clean and comfortable, all staff very polite friendly and helpful, good selection at breakfast and good value meals and drinks, had a lovely stay and thank you to all the staff! Xx

the room I had in the hotel was small and basic but adequate..(507) it was cleaned every day, bins emptied, beds made and fresh towels given. Unfortunately the balcony was little more than a shelf and had the extractor pipe from the kitchen next to the balcony doors which made a lot of noise, on a few occasions they didn’t turn it off during the night and I was kept awake by it. There was no information about the availability of Aircon. It was extremely hot and I had to have the patio doors open, on hindsight if I knew the Aircon was free I would’ve used it. This is a very old hotel (which makes it so beautiful) but as such the walls are extremely thin. You do hear a lot of noise from the surrounding rooms. It was fairly quiet while I was here and only had one incident of Next Door unfortunately having an argument that went on for hours, possibly if I stayed here during the high season, I would definitely take ear plugs. The hotel was absolutely beautiful. I would definitely stay here again. The breakfast was basic, the hot food was cold, but the croissants were absolutely delicious, if you ask they will make you an omelette while you wait which ensures you have something hot and freshly cooked which was great. Maid service was very good and our room was cleaned, bins emptied and fresh towels every day... The location of the hotel is outstanding. Absolutely perfect it faces a beautiful square on which stands a lovely church who’s bells chime every 15 minutes (they stop at 10pm) beautiful old hotel that retains its beautiful charm and architecture. It’s like being in an Agatha Christie novel! Make sure you take the stairs next to reception up to the first floor lounge, It’s a big open space with wood panels and a beautiful wooden ceiling. The staff were extremely helpful, friendly and polite. I spoke to several receptionists and their English was brilliant. Don’t let a few negatives put you off staying at this hotel. It’s old worldly charm and perfect location makes up for the few negative points.