Nautilus Lanzarote

I had an extremely distressing experience at this hotel as a solo female traveler. The receptionist's behavior was highly inappropriate and made me feel unsafe. He repeatedly asked if I was alone, commented on the lack of cameras on the premises, and attempted to solicit my social media information. This conduct was unsettling and left me feeling anxious and vulnerable. I was so uncomfortable that I had to call a friend to pick me up. Additionally, the hotel has attempted to charge me $900 even though I am no longer in Lanzarote. This is alarming, and I am considering filing a police report regarding this issue. The conditions of the hotel were also unacceptable. The facilities were unclean, with visible blood around the toilet seat, which was incredibly disappointing. I would not recommend this hotel and will not be returning.

Absolutely loved it. So clean and friendly staff , our Xmas and new year was lovely,, I’ve never been to Matagorda before. But will def go back , so near the beach , shops restaurant & bars . A lovely walk along the beach promenade. The apartments were lovely and clean , had everything in there, would definitely go back…

First time at these apartments and we had a fabulous stay. We had a 2 bed superior apartment which had wonderful sea views and lovely large patio (no.51). We were self catering although always ate out but facilities were good. Our only gripe was the tiny cups, so if you like a big cuppa, take or buy your own mugs.

We have never stayed at the Nautilus Apartments before having previously spent most of our holidays in Lanzarote in the Old Port Area. The Apartments have been developed to accommodate a wide range of visitors, they have a good number of properties aimed at people with disabilities. All the people we came into contact with were most welcoming. The site was cleaned daily and the pool maintained a good temperature. The only problem from our point of view is the fact that there are no refreshments on site. However, there are plenty of bars and restaurants within short walking distance. They do provide a breakfast but we did not avail ourselves of it. We booked a One Bedroom Room Apartment but it would appear because of the large numbers resident we were move into a Two Bedroom Apartment. We found this a pleasant surprise and more to the point it was excellent with Two bathrooms as well. Our experience was very good and we would not hesitate to recommend the Nautilus Apartments. Just one point, Matagorda is located adjacent the reasonably busy Lanzarote Airport which does bring with it noise mainly at times of Taking Off. This did not bother us or any of those people we came into contact with, just be aware!

Lovely Apartments - stayed with mum and daughter . Really peaceful location . Five minute walk (at the most ) to shops , restaurants , bars and beach . Lovely poolside area - apartment - a little dated but lovely and clean . Maid service everyday - pool and area spotless - very well kept - would definitely come again ! If you need an accessible place to stay I recommend here - excellent facilities if you have mobility issues.

Perfect holiday, loved the resort, accommodation, lovely & clean, helpful staff, great location. Level ground, easy walking to local bars & restaurants, short distance from airport. Only 5 euros cab ride into puerto de carmen.