Grupotel Cinco Plazas

Don't be fooled by the pictures of Cinco Plazas, it is a tired, run down, poorly maintained resort with unhelpful reception staff who shrug their shoulders as a means to addressing complaints. Dangerous light switch fittings, broken microwave and tv, wardrobe doors hanging off their rails, no plugs in the sinks, kettle flex having to be bent around a corner or placed on the floor. Honestly, avoid this place. It claims awards though these are proudly displayed in reception from the early 2000's. It appears nothing has been done to the place since. Truly one of the worst places we have stayed in years. Asked to move and were offered a downgrade, what must that have been like??!!

Currently staying here and it’s a nice place but the attitude of the staff is such a let down.. we are a family with 3 children and the reserving of sunbeds situation is just insane. For 2 days in a row now we haven’t been able to secure a place by the pool due to other selfish grown adults ‘reserving’ sunbeds by 10pm the previous night, leaving our children and ourselves disappointed. I brought this to the attention of the staff twice now and they just say “nothing we can do, it’s a problem, people don’t listen to rules”. The staff chain the sunbeds together in the evening to prevent this happening but some are left unchained and even the ones that are chained get broken, it’s crazy! The same goes for the umbrellas. They also get ‘reserved’. So unless we stoop to their level and physically break chains off sunbeds tied together the day before in order to guarantee a place by the pool and some shade for our children then we won’t be getting one. Call it sad but this morning I counted 79 sunbeds around the pool, all ‘reserved’ with towels and only 3 were occupied. We have paid the same as everyone else to be here but unfortunately some people feel a sense of entitlement and have zero shame. The staff could not be any less bothered about this and it’s such a shame as it’s a nice property but be aware if coming here that you may not be able to relax poolside unless you’re happy laying on the ground looking around at empty sunbeds with towels. AVOID !

Apartment was spotless and well equipped. Lovely walk in shower. Cleanest wardrobes i have ever seen on holiday. I had requested a room on the ground floor which i got (requested via email to them) only there were 3 big steps down to it and they refused to move me, which is why i did not give 5 stars. Also sunbeds, wow they are taken up early hours of the morning loads of people giving off to rep who can do nothing. Speak to the lifeguards who are amazing. Ivan was so helpful to me and so nice. I dont know the name of the other one is like the pied piper for the kids and so funny. He has a pen sticking out the front of his afro can't miss him. There are bali beds to rent at €30 a day and well worth it for me. It is on a hill and it €2.50ish in a taxi to the ***** again well worth it. Supermarket on site and a hyper dino next door. The one at the bottom of the hill on left with a cafe is better value. All in all i would go back, but only with a guarantee of a room with no steps.

The apaerment was filthy , our food was contaminated with ants , every morning we work up to bugs in the apartment . I had to spray insect repellent on the beds at night to stop getting bit . I got bitten on the face where the rim of my glasses sat, which left it uncomfortable until i could get treatment for it . I requested numerous times to be moved to be told no, we will get your apartment cleaned .Let me add that the apartment was not cleaned , I had to clean it myself . The mop, which was left in the apartment was filthy , I had to get bleech to clean the mop before i cleaned the apartment. We could not unpack the suitcases as the place was so dirty and infested . When i mentioned the food being contaminated with ants, I was told i should keep my foid in the fridge . The man on reception was so rude and unhelpfull as was the tui rep . This experience totally ruined our holiday I will go back to Lanzarote. I'm definitely not back to this place

7th visit to Cincos, but sadly the last. The apartments are tired, dated and not cleaned properly. We could not check in until late due to previous occupants checking out late, and also taking the safe key with them. Asked reception 3 times when we could check in, and each time, it was a few minutes. After asking for the 3rd time what the issue was, they finally said, the apartment was still being cleaned and that check in was delayed. We were given a drinks voucher - but I would have preferred the truth rather than keep saying it would be a few minutes! Cleaning is sporadic at best - sheets changed twice during our 11 night stay. We did not see any sunbed wars, but this was slightly out of season. The complex has gone downhill, and despite the maintenance work that goes on, I don't see anything new being done to the apartments to update them. We will not return.

The apartment was big we had loads of room lovely and bright . Beds lovely and comfortable . Place was Spotless. Cleaners came every second day with fresh towels and a bottle of water for our apartment . Pools were fab . Plenty of sun beds everyday . Beds are locked up until 9.30 am every morning so no towels out the night before I was worried about that from previous reviews but no issues at all during our two week stay. We had a ball. Would highly recommend and will definitely stay here again in the future. Brilliant value and perfect location just a small walk to the main *****.

Fantastic stay room was great over looking the pool. Staff very helpful. Great location to bars and restaurants and beach . Room was a great size massive balcony. Had microwave kettle fridge hairdryer every thing you need really it was our first trip to Lanzarote and it will not be our last.

Absolutely amazing place. Accommodation fantastic, comfortable bed lovely spacious balcony. The complex is so clean and rooms cleaned most days. Staff are very friendly. In an ideal location. Close to shops bars and restaurants. Will be back again we loved it here would return to these apartments as they were amazing

This is our 6th visit to Cinzo Plaza, they never disappoint,we stayed in a different part of the complex this time, I requested upper floor, double bed and a quiet area,we had all 3! A special mention to the housekeeping staff, they were,as always efficient, friendly and courteous! We had one issue with the apartment, I reported it to reception, maintenance were there within the hour, can't fault them!