Villas Alondra

Villas were clean and well equipped, only downsides the included breakfast was not the best, would recommend going to a coffee shop before having breakfast here. Would adjust the water pressure for the showers. Overall great stay, amazing Staff, great recommendations on what to do around the island. Would go again, highly recommend.

The Villa is stunning. Very modern, very comfortable. Pool is a joy. Can be cold so worth paying for the heating of it. Staff superb. A great place to stay and explore Lanzarote. We had a 3 bed villanandnitbwas very spacious. En suite in 1 bedroom. Each bedroom was ofnthe highest standard. The Villa is very well equipped should you choose to use the kitchen facilities. Millionaire living on working mans salary

If you’re considering staying at Villas Alondras then I wish you an enjoyable stay. We stayed in Villa 44 - a three-bedroom Gran Deluxe Villa which was very comfortable. We found the cleaning and restaurant staff to be friendly and efficient. As many others have said in their reviews it is well located with a supermarket and bars and restaurants nearby. If you choose a Gran Deluxe Villa, Villas Alondras offer to heat the villa pool ahead of your arrival. You email Villas Alondras a few weeks ahead of your arrival. This gives them sufficient time to ensure that the pool is heated for when you arrive. This we did. You pay on arrival – currently €240 for seven days. Which we also did. However, if you want your villa pool to be heated you may be disappointed. Here is our experience and recommendations. We checked-in on a Tuesday evening. The pool looked beautiful (see image below) but was far too cold to use. We went to reception first thing the following morning (Wednesday) to report the issue with the water temperature. They said they would look into it – ‘as the temperature should be 27°c’. As we were out for the day, they sent us a WhatsApp message at 12:53 (image below) which stated ‘our technician just verified your pool and everything is running properly. It is currently 28.5°c’. This was Wednesday lunchtime. When we arrived back at the villa later that afternoon the pool was still cold – not 28.5°c. The following morning (Thursday) I took a photograph of the temperature reading on the pool heater (image below). We went back to reception and reported that the temperature was 25.1°c. They said they would get someone from ‘maintenance’ to investigate it ‘immediately'. No one turned up at the villa and no one came back to us on WhatsApp (as they had on the Wednesday). To cut a long story short, we went to reception on multiple occasions to report the low temperature (images attached). I also mentioned it twice to the pool attendants, who clean the pool on a daily basis, who said, ‘you have to pay for it' and 'see reception’. When we were leaving, at the end of our stay, the receptionist asked if we had a good time. I explained about the pool being too cold to use throughout our stay. She asked if we had paid the €240 by card (which we had) and she said she would arrange a refund with senior management. Four days after our return to the UK I still hadn’t heard anything back from Villas Alondras, so I thought it best to drop them a ‘reminder’. In the interest of transparency I have attached that reminder and their subsequent response. You will see from their reply they say they ‘follow a strict company policy with the follow-up and resolution of issues reported by guests’. If this was true, they would have followed-up with me before I had to chase them four days later. Perhaps if they had followed-up on our multiple visits to reception (rather than just once) we might have also had a resolution. There was no resolution