Palmar Beach Resort and Spa Riviera Maya - All Inclusive

This was our very first family vacation with our 2 kids. Everything was amazing. The food at every restaurant was incredible, the staff were all amazing. The waiter Alma was our favorite, she was always brining drinks, telling us about Mexico. The property was clean, the kids side pool does need to be renovated but our kids were in there for hours every day. Highly recommend!!!

The food was average as far as variations which would be okay for a short stay, but it became monotonous after a few dinners and lunches. The rooms and property were VERY clean. The beach is not great. Lots of seaweed, rocky and murky. Beach beds are nice, it just not a swimable beach and there is no where to walk along the beach as it is blocked off about a 1/2 mile down with walls and no sand. Every staff member was amazing and got us anything we needed. Great for a short stay as long as you don't want to get in the ocean water from the beach.

Beach is not clear water and lots of weeds in the water and not any entertainment in the night.

We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that ******. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!

We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!

All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.