Gästanvändare
13 augusti 2023
The apartments and complex are lovely, the grounds are very well maintained and the rooms are large spacious and of a very good quality. The pool area and pool is on the smaller side but never had an issue finding a bed and there was 6 of us. The apartments are fin a quite area with the beach and closest ‘Center, about 10/15 minutes walk away. My issue with this place is on the service side and it’s extremely poor. We arrived at around 8pm to a closed reception area and locked gate with no staff member in sight, leaving us walk down the road with all our luggage to get the attention of another guest to open the gate, from there we had to wait for the caretaker to arrive on reception to give us our keys, not ideal after 8hrs travelling. The next day we go to the pool to find the pool bar closed we asked on reception to be told the manager closed the pool bar ‘for now’ so for a drink and lunch ‘at the pool’ lead to a shopping trip as the hotel shop is a small storage room with very limited capacity and availability due to reception being the pay point and only open 6/7 hrs per day and less on weekends. When we booked a shuttle to and from the beach and in room dining were advertised again the manager had stopped them ‘ for now’, none of these closures were communicated to us before arrival and with relaxation by the pool being a huge part of my holiday plans the supermarket trips, returning to the room for drinks and snacks and other services ‘stopped for now without prior communication is unethical and inexcusable. Would not stay here again for the service reasons outlined. The pool bar and in room dining are still being advertised on the website as of 2 minutes before writing this review.
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