Ura Lara Adults Only

First impressions were terrible, need to go to the other hotel to check in, shouldn’t have happened, there was a rude & overdone receptionist at the sister hotel who told us we would need to wait until 3 for our room, no option to leave out bags except next to her when people were coming in and out all the time and items could have been easily stolen. You could get changed in that hotels bathroom which was a straight no due to cleanliness. We arrived at ten so had to sit for hours, upon arrival we were dropped at what is supposed to be our hotel’s reception but it was closed, so the walk to the other one is not ideal in the heat with luggage. I seen people cleaning when we got there, so there was no need for us to wait that long the room would have been ready well before we were allowed into them, and while the hotels rooms were sort of clean they would not have taken that long to be sorted out. Floors were filthy though, always have sliders on if you’re going. Room has everything you need, Pool is nice, pool area is nice too, a bar area would have been nice but the shops are across the road and you can easily find what you need. There’s no shortage of supermarkets, use the one on the bottom floor of the shopping centre though they have a much better range of items and freshly pressed juice machine. The hotel is quiet and peaceful and everything you need for a few days to recharge. Well decorated but as I say floors aren’t cleaned sufficiently. Have removed stars for this, the dram with reception and that god awful brassy blonde receptionist. There are some strange men hanging about outside the shopping centre across the road but I think they’re meant to be there to get customers in, but they in fact do the opposite. The intimidate women by leering and making you feel generally uncomfortable but they wouldn’t deter me from going across, if you can, make sure someone else is with you. Hotel restaurant is not bad, pricy for what it is. Waiters are funny though and very pleasant. Would go back if minor changes were made.

Excellent apartments check was easy they take a 50 euro deposit for the room an refund on day of departure apartment very clean staff very friendly an helpful had a room with terrace perfect as you are just outside the pool area with your own loungers it's like you own swim up room would highly recommend an would go again

Stayed 1 night · Our worst stay ever. Unfriendly staff. Very dirty room. Especially the bathroom. Air condition dindn’t work - got portable on the bedside table - but how can that be possible. Dirty chairs on the balcony. Cockroache walked on the living room floor and small ants on the kitchen bench - bad sleep that night and no understanding or regrets of our experience. There is no freezer in the room and angry waiter when we asked for ice cubes. We tried to speak to the manager befordre we left but she was uncooperative and unwellcomming.

An absolutely beautiful hotel, very clean, staff very friendly, sun all day around the pool. Very quiet but you can use the facilities at Nido de Águila the sister hotel which is busier! Would definitely return here. I had a ground floor terrace room which was perfect, room 29. Had sunshine on the terrace all day from around 9am to 6pm. Close to Europa centre so can be a little noisy but once your terrace door is shut and bedroom door you can hardly hear it. Short walk to the supermarket and plenty of restaurants.

My partner and I visited for 10 nights and were happy with the experience. Having to check in at the sister hotel is a bit of a faff, with the walk back to Lara up lots of steps and involving the use of keycards to open gates etc. Apartment was clean and modern, with a smart TV which was good for YouTube but also had Netflix and Amazon Prime apps you could use. The maids cleaned most days and the whole complex was clean and tidy. The location is great, right across from the Europa centre with plenty of shops and restaurants. This can be a bit noisy at night, so can't quite sit on the balcony in silence (though this didn't bother us). They have a shower you can use if you have a late flight and provide free towels for this, which is a nice touch. Taxi down to the other shopping centre/beach costs 8 euro, 4-5 back up the hill. You can walk down about 800 steps but it's very strenuous so taxis probably required for most people. Some negatives which bothered us now: the towels are absolutely tiny! If you're larger than a size 14, it probably won't go around your whole body. Also, all of the towels supplied to us had holes in them and one had a rust stain. They need replaced. We phoned and asked about late checkout but were told we had to ask on the day to check if it's needed (surely they'd know what they have booked in a few days in advance?). When we asked, they said no the hotel was full. They said we could use the pool etc., but to access the pool at the Lara, you needed your keycard, which they took from us when we checked out so we used the facilities at the sister hotel (which are not nearly as nice). We later found out, they let you keep your keycard if you ask - they should explain this better. They also take a 50 euro deposit on check-in, which I've never experienced (except for party hotels aimed at 18-30s type holidays) but seems to be the norm in Gran Canaria, this should be made clear when booking so there's no surprises though.

Placed in WRONG APARTMENT!!! UPSTAIRS AND I HAVE MOBILITY ISSUES, HENCE THE REASON I BOOKED A DOWNSTAIRS TERRACE!!!!! Customer Service skills=00000000 No help offered at all. Disgusted I am!!! Rude and very UNHELPFUL. NOT EVEN INTERESTED IN HELPING ME WHEN THERE ARE STILL EMPTY TERRACED ONES AVAILABLE!!!!!!!