The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Hotel appeared beautiful. Then you get to your room which are in need of renovations. Why I gave a 1 in cleanliness was the ceilings had what appeared to be mold, and so did the bed sheets. There was no hot water and the fully stock bar was anything but full. Would not recommend this hotel to anyone.

Booked at Hacienda rooms and had the best time! Adults only section, perfect for couples. Pablo and Jose at el Pozo made us never want to leave. Food from the snack area by the pool was fresh and delicious, ceviche and fish tacos were delicious. We will definitely come back.

This was me and my girlfriends first trip together! We got a pretty good deal so my expectations were set pretty low. Somehow this place managed to still be disappointing... Property was nice. The restaurant service was barely service and there were two occasions where we showed up to dinner at our reservation time and waited half an hour seated at the table before we got any service. The room was clean which was good but the AC barely worked, oddly we only had housekeeping come once or twice the whole trip. Our balcony lock didn't work the entire time until it locked us out on our last night and we had to scream for help off our balcony. The management barely spoke English and essentially dismissed the whole situation. My final complaint about this hotel is the food, me and my girlfriend both got food poisoning on this trip despite the fact that we were very careful about what we were eating. I am not the type of person too write reviews nor bash establishments but when you are spending thousands of dollars these aren't things you should have to put up with.

It was an excellent trip we enjoyed everything about Krystal grand. Food was amazing the staff was wonderful. It was near Malecón so we were there everyday eating tacos and sitting by the beach. We enjoyed every last bit of this trip and hope to come back soon.

I loved the staff Emma Marissa Was very friendly and always smiling. Marissa and Alfredo very attentive. I love the environment and this 3 individuals made me feel like I was home. I will definitely come back and I hope to see this people again

Emma and Marissa made our family trip amazing, incredible service and very engaging and friendly, we will be back! The location was picturesque… gorgeous pool! Rooms were very clean and spacious , delicious food by the snack bar pool ! Our family enjoyed every moment of our stay here and I will definitely recommend this location to friends and family!

We booked a five-day, four-night stay here and were initially disappointed when we accidentally booked the wrong hotel, ending up separated from our family due to the similar names in the area. However, the staff’s exceptional service quickly turned things around for us. Although we had to purchase day passes to spend time together at the resort, making it a bit costly, the experience was well worth it. The hotel itself is clean and comfortable, but what truly sets it apart is the outstanding service. On our second night, we encountered an issue with our room. Fernando, the concierge, stepped in immediately and handled the situation with the utmost professionalism and grace. He swiftly moved us to an upgraded room, which was absolutely beautiful. Fernando’s assistance didn’t stop there; he was incredibly helpful on several occasions, making our stay truly memorable. In fact, the entire service staff was exceptional, always going above and beyond to ensure we had a great experience. If you're considering an upgrade, definitely go for it. It allows you to enjoy both the Hacienda and Krystal Grand resorts, where the pools and restaurants are simply great. The service here is top-notch, and it made our stay unforgettable. Thank you Fernando and team for!

I love this place. This is our second time here. We will definitely keep coming back. The activities are super fun and energetic. Fernanda Nayeli and Antonio make it the best. They keep everyone connected. I can recommend Krystal Grand PV 5 out 5. The food and atmosphere is the best. Come check it out.

We had a great trip! Wenceslao and Carlos were top of the line, tho we didn't have a bad experience with anyone. It was a beautiful resort and our swim out hacienda was relaxing and private. We would absolutely love to come back soon. Thank you Krystal Grande for a wonderful Honeymoon!