The Westin Resort & Spa, Puerto Vallarta

I have stayed at a lot of hotels in PV, Westin is TOP OF THE LINE!! Friendly staff you won’t regret it. Look no further !

Beautiful resort right on the beach. The food was excellent, drinks were great with moderate prices. The staff were amazing as well. All in all a great time- we’ll definitely be back!

舒適的環境。從機場打車到酒店大約10多分鐘，從酒店到“市中心”打車25分鐘左右～客房的位置正對的室外泳池，樓層的問題衹能看到部分海景～看海還是選擇直接走到海邊🏝️啦～

El hotel siempre es una apuesta segura, buena comida, habitaciones e instalaciones, siempre la pasamos muy bien!!

C’est un très bon hôtel avec un bon service de bons restaurants les chambres aurait besoin d’être rénové mais l’ensemble est très propre et très bien entretenu et la situation excellente je recommande

It has been at least 15 years since I have been back here and I have had such a wonderful experience. Check in is at 3pm and the front desk staff was really nice. Our room is on the 7th floor with a beautiful view of the ocean so we watched Cruise Ships sail by. The room smells like fresh wood every time we entered it. The beds are very comfortable and the interior design is sleek and calming. The pools are relaxing. We had the breakfast buffet at El Palmar restaurant which has an stations where staff makes omelettes, tacos, French toast, and waffles to order. Our server, Israel, was super attentive and nice which was the epitome of fine dining. I really enjoyed my stay and recommend folks check it out. I will be returning next time!

This was my annual trip to Puerto Vallarta and stay at the Westin. There were a few issues along the way like a shower drain that was backing up and some room renovations that were being done a few floors directly above me. I was surprised that the Westin did not have listed on the Marriot site that there was construction going on and it got very loud sometimes in my room The shower drain issue was resolved very quickly. One my issue with the Westin is some of the little things. In the shower there is no soap holder. There is body wash, shampoo and a conditioner bottle attached to the wall, but not everybody wants to use your products. I know Marriott/Westin is changing to an all inclusive but sometimes the most simplest things can make your guests stay better. I had to wedge a towel into the shower wall sidebar to hold my bar of soap. My hotel rate came with a breakfast at the El Palmer restaurant at the Westin. It is definitely worth the money. A wide choice of freshly made foods and a very attentive and friendly staff. Over the years I have found the real value of the Westin is it's employees. No matter who you talked you felt taken care of. A big thank you to the front desk staff Ruben and Christopher for taking care of any issues I had when I was there.

Not like it used to be. Rude pushy employees. One day room not cleaning and requested it to be cleaned, and they said "will send someone up" no one ever came. Please note they send the same canned reply to every complaint, it is clear they have no interest in fixing anything, as they say the same excuse every time. Don't take my word, read them and see!

Overview: A dated, run down Westin with serious customer service issues. But nice pools and lounging. Arrival: Arrived by car. Helpful porter. No valet. Check-in:The regular front desk was closed the day we arrived. Check-in was moved to a back office. The process was one of the worst, mind boggling check in processes ever encountered. Took over 30 minutes waiting and for the actual check in process. Leonel assisted us. Very hard to get yes/no answers from him. Example- can we use the app to check out? Had to ask 3 times to get a "no" from Leonel. I encourage Marriott/Westin to send someone to experience the dysfunction of check in at this Westin. Room (1121): A decent junior suit consisting of a large couch, breakfast table, medium LG TV, and king sized bed. The balcony was nice and included two quality lounge chairs and a private hot tub. Unfortunately, the hot tub didn’t work. We called for maintenance, it briefly worked, then failed. When it worked, it was very tepid, and we had some water safety concerns. Also, the patio looked like it was not quite completed- there was a large temporary drywall panel covering the plumbing lines for the hot tub. If you have kids, this would not be safe. Bed: above average king bed with above average linens Sleep quality: very poor sleep quality because the hallways transmit and amplify the sound of closing doors. The room design was backward too, placing the bed near the door. Bathroom: Large bathroom with walk in shower and large freestanding tub. Decent water pressure. Freestanding tub leaked all over the place. Service: Overall spotty service ranging from complete indifference, to less than honest, to pretty good. Example of less than honest- we received free drink vouchers at check in. So on our second day, we stopped at the bar La Cascada to redeem our vouchers. The vouchers had no restrictions and stated they were good for Westin cocktails. We sat down, and the drink menu matched the wording on the vouchers. So we ordered some Aurora Borealis cocktails (a great tequila and ginger drink). After we had our drinks, we presented our vouchers (the vouchers contained no instructions or restrictions). Our server would not accept the vouchers. She claimed she used premium ingredients and that the vouchers didn’t cover anything premium. We pointed out vouchers had no restrictions and that the wording on the vouchers matched the drink menu. We argued back and forth, and eventually the vouchers were honored. Example of complete indifference- see comments earlier about the worst check in experience imaginable. Example of pretty good- checkout was actually fast. Pools: dated but large pools, not 100% clean (noticed some debris each day, missing tiles, and some moldy areas) but better than average Beach: Small beach areas with fishing boats parked 70 feet from the beach. Beaches were not good for having fun in the surf. Rather steep drop off with some random currents. Restaurants: two on-site restaurants (see