Hotel Awa

A superb boutique hotel situated on the lakeside with stunning view of the volcano. It is well positioned for access to the Volcano and others attractions in the area. The bustling town of Puerto Varas with plenty of shops and restaurants is easily accessible (you will need a car or taxi to get there) but you don't need to as the hotel has a very good restaurant and bar. The staff are extremely polite and helpful with good English language ability for those of us who struggle with Spanish. Room (space/bathroom/bed/fittings) was excellent. We had a 3 night stay and to be honest we really didn't want to leave. Well done AWA. We wouldn't hesitate to stay here again

The view from our room was incredible. We had a full view of the gorgeous lake plus the volcano in the background. I don't think I'll ever have that good of a view at any other hotel. The hotel and staff were great. The restaurant for breakfast and dinner was excellent.

Having endured a highly unpleasant and intimidating check in, we were shown to a wonderfully appointed suite overlooking Lake Llanquihue and Volcan Osorno. Having only recently been built, the hotel has a modern design with rough concrete as a key structural feature throughout. Sadly, for us, it soon became evident that the AC emitted a sharp, penetrating buzz at intervals of a few minutes. Despite the best attempts of the maintenance team over the next 2 days, the fault could not be rectified, though it was much improved. It transpired that the problem is a long-standing one and widespread. The hotel readily offers ear plugs to guests! During our 4-night stay other maintenance issues also came to light. The other issue was noise from other guests: the design of the rooms is such that the fireplace opens into a flue, which travels from top to bottom of the hotel – thus one is exposed to every guest’s arguements, amorous overtures and, most disturbing, screaming youngsters! When one is expecting to enjoy a fine dinner, with stunning views of the Lake and Volcano Osorno, it is disappointing to be confronted with an overly rich, pretentious menu of mediocre quality food. Further, it was mainly served by pretentious, inexperienced staff (though there were notable exceptions) – one charged us for 3 bottles of wine (c.f. 3 glasses!). The breakfast buffet is extremely cramped and becomes overwhelmed (and depleted). We feel much saddened to write this review as the owner / manager is very attentive and willingly offered us some recompense for the problems we had encountered - but that was not our goal in choosing the Hotel Awa!