Perhentian Marriott Resort & Spa recensioner

Resort Stay Review— My overall stay at this resort was great, and I would definitely consider returning with my extended family. Arrival & Ferry Service— The complimentary ferry service from Fairfield Kuala Besut to Perhentian Island and back was a nice touch. We were provided with free drinks, and the waiting area at the restaurant or lobby was comfortable and convenient. Birthday Surprise— This was a birthday trip for my husband, and I truly appreciated the effort put into decorating our room and providing a complimentary birthday cake. It made our stay extra special! Room & Privacy— The room itself was spacious and comfortable, but it lacked privacy as it was clearly visible from the pool opposite (Room No. 2048). I requested a room change to a more private space but, unfortunately, received no response. Cleanliness & Housekeeping Issue— On the second day, I found a dead animal stuck on the daybed’s blind. Since I wasn’t using the blind, I left it there as we were checking out the next day. However, I was disappointed with the front desk’s response when I reported it upon checkout. The receptionist simply said, “Oh, we will ask them to see and remove it,” without offering an apology or even a simple thank you for informing them. For a five-star hotel, I expected better hospitality and professionalism. Dining Experience— • Breakfast Buffet: The breakfast buffet was fantastic, with a wide variety of options to choose from. I especially loved the nasi lemak—the sambal was just right, not watery or overly sweet. There were also plenty of desserts and even ice cream, which was a nice surprise! • In-Room Dining: The food was delicious and well-presented, but it wasn’t very warm upon arrival. It would be great if they could serve it hotter or use a warmer. • Restaurant Dinner: I ordered grilled beef, grilled prawns, and fish, and all were absolutely delicious! Facilities & Environment— The resort’s facilities were excellent—top-notch in every aspect. I especially loved the romantic beach area, though the climb to reach it was a bit tiring. Still, the view and experience were worth it! Late Checkout & Departure— A big plus was the complimentary late checkout at 4 PM, which aligned perfectly with the ferry departure time. This was really convenient and appreciated. Final Thoughts— Despite a few minor issues, I truly enjoyed my stay. The resort offers a wonderful experience, great food, and excellent facilities. I would definitely return with my extended family for another trip!

The price of room only is value for money ! You can have a la carte dining in hotel restaurants or a local cafe joint right beside the hotel Nice room , nice beach ! Ask for higher level room if possible to have nice sea view but lots of steps to go down The ferry timing stated in trip.com message is not up to date , best to contact hotel to get latest schedule cause it changes depends on season

I came here with my family of 11. We drove to Kuala Besut, parked our car at Fairfield Marriott and booked ourselves into Fairfield Marriott Kuala Besut for the night before our trip to Marriott Perhentian. The rooms in Kuala Besut are clean, not at all cramped for the price and perfect as a mere stopover. The staff were super-friendly and attentive. They were aware that we were heading out to Perhentian the next day as we had messaged the Perhentian property of our plans prior. The next morning we checked out of Fairfield Marriott and pushed our luggage over to the Marriott Perhentian reception next door under the same roof and were swiftly checked into Marriott Perhentian there and then by the friendly check-in staff. They took our bags and tagged everything according to our respective rooms. The next time we'd see our bags again would be in our rooms on the island as they took care of everything. We were then invited to board the ship that would ferry us over to the island which was super comfortable, clean, air conditioned. We were taken care of by a gracious Ms. Anita throughout our boat ride who offered us sick bags if we got sea sick. Lucky for us, the 40-min ride was not excessively bumpy. Arriving on the island, we were welcomed and greeted by name by a host of staff immediately upon disembarkation and taken on a tour of the property on the buggies that were already waiting for us on the jetty before we were sent straight to our rooms. The rooms are clean, spacious with a lot of natural light filling both the bedchamber and the bathroom. Drinking water is offered and replenished every day. If we wanted to get anywhere on the property, the buggy was only a phone call away. Otherwise, the property is not too big that it is too far to walk to get around. The only thing to keep in mind when walking is that this property is built on a hillside so there are some steep inclines that might be an encumberance for those with limited mobility with walking. The pools are perfect. One for families, one for kids, and one quiet pool that is exclusively for adults. Everyone's preferences is catered to in this regard. The breakfast spread is generous in variety with Malay, Chinese, Indian, and continental options. The F&B staff at Dapur made us feel very welcome every morning and took very good care of us thoroughly. I would like to convey our gratitude to Norhayati, Damia, Joanne, and Firdaus who made us feel like family at breakfast every morning. I came with children aged 5, 8, and 10 and they spent a lot of time by themselves at the Kid's Club all day where they're taken care of by the staff there. There were activities all day in which they participated. If they didn't feel like participating, they kept themselves entertained with books, games, computer, and TV at the club. The location of the resort is a bit secluded and I felt safe allowing them to make their own way to the pools, Kid's Club. If they're not walking on their own, the staff would take them to their destinations and back to their rooms on the buggy. My kids loved this place so much that they've rated it far above an upscale property we've stayed at in Langkawi. The three beaches on the hotel property have clear water and white powder sand but are not the best on the two Perhentian islands but we could hire external party water taxis to take us to better beaches elsewhere. We only did this once during our three-night stay. Every staff we encountered made us feel very welcome and were helpful. I wish I had remembered all their names but the only other two I could recall were Hilmi and Nik Nur. I would definitely come back here again within a couple of years.

The resort hotel was very good in cleanliness. No doubtful at all. Hiwever, the service was very slow. I need to wait almost 2 hours to my luggage send to my room. I already follow up by call asking my luggage more than 3 times. Similar to call for buggy service. The location is quite far from the main attractive point at perhentian. If you want to get and use the facilities, the resort was the best choice.

We had a great time. It is our 2nd wedding anniversary & we have booked a 3 days 2 nights trip to Marriott Pulau Perhentian. The transfer of the ferry is smooth, although we wish they could have more rounds transfer but overall it’s good enough. The restaurant tried their best to accommodate us, also special thanks to Alia from Dapur arranged for us to take away our lunch, they packed it nicely into lunch boxes for us cause we are catching our 12pm ferry after check out. The beaches are nice and not crowded, clean. Rooms are comfortable and service is swift. We will definitely be back again. Thank u guys. Also special thanks for Fairfield by Marriott restaurant staffs. Their service is amazing too.

Good service attitude but lack of experience , order two times for a medium steak in the Dapur, get one medium and one well-done🤣🤣

This is one of the best hotels ive been to. The architecture is really beautiful, the lap pool is amazing, the rooms are really elegant and comfortable, modern, clean. You can see small sharks and lots of fish just down the hotel. The staff is so nice. The surroundings are gorgeous : dont hesitate to explore and get off the beaten tracks. The price of the food and drinks is too expensive, but the meals are well prepared. The breakfast is amazing. I strongly recommend this hotel

The hotels location and facilities are beautiful. There are 3 large swimming pools and a beach and as a result it means there is plenty of room at each location. The food in the 2 restaurants is nice and all the staff are really friendly. Though the price is a little expensive, so would recommend trying a nearby local restaurant (rosemary restaurant is accessible from the Marriott, cheap and has delicious food). The only downside to the stay was the few times we called room service for extra water and towels although promised they would bring the items they never got delivered.

Brand new hotel, two very big swimming pools, however you entirely depend on hotel food because hotel kind of isolated you need boat taxi to go any place else and it costs 150 rm one way per person. If you just stay in the hotel and enjoy amenities of the premise then top choice.

Everything just great !

All very good

非常棒的旅行體驗！超乎預期的好，感謝中文得很好的馬來西亞小姐姐Elli，她的服務特別熱情周到，她給到我們很好的遊玩建議，讓我們體驗到了停泊島的美景和美食。同時感謝瑜伽教練Bruce，帶我們在美麗的大自然裏放鬆身心。孩子們都玩得很開心，下次有機會我們還會再來入住。

首先硬件和環境一點問題沒有，酒店私人海灘直接能浮潛非常好，外面花錢浮潛也來這個海灘。擺渡船很大很舒適，上岸有迎賓儀式，在有些迎賓飲料會更好些。主要還是在服務上暴露出一些問題 1.我於本月19日乘坐酒店專屬船衹抵達停泊島，併入住酒店。不幸的是，我的孩子在離開船衹時不小心將Switch遊戲機遺留在船上。我們當時直接前往酒店入住，未及時察覺這一遺漏。據工作人員提供訊息，他們會在顧客下船後，進行整理清潔，工作人員在清理船衹時應該能夠發現該遊戲機。直到今天我準備離開時，才發現遊戲機不見了。我立即請求調取監控錄像以尋找遊戲機的下落，但被告知監控無法提供有效訊息。 2.在指定旅行計劃之前，與該酒店溝通，瞭解擺渡船的時間表格，按照酒店發的郵件裏提供的時間，我們訂的機票和車，直到我們來到酒店，才知道，郵件裏提供的擺渡船抵達和出發時間是反的，導致我們去的時候，等了二個半小時，回來的時候，在非常小的機場，沒有坐得位置等了五個小時，這個體驗是非常不好的 3.酒店的擺渡車，等待的時間，一般需要5-10分鐘 綜合上面的問題，感覺管理和服務還是有待提升

新開的酒店，環境還可以，白色沙灘細膩，由於是雨季浮潛能見度較低，也算可以了。房間最糟糕是窗簾，從沒用過這麼難用的窗簾，手動不説還很費勁且拉不嚴。服務水平有待提高，吃了最糟心的年夜飯，初一晚上自助餐也很差勁。海鮮BB Q還算可以，再去的可能性不大了…