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Verifierade recensioner
Läge och interiör9.0
Bekvämligheter8.9
Service8.9
Renlighet8.6
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Alla recensioner(65)
Positiva recensioner(41)
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Negativa recensioner(2)
Brij
Svit Superior med 1 sovrum
Bodde på jan. 2025
Ensamresenärer
41 recension
5.5/10
Publicerades 2 mars 2025
Room full of mosquitoes
Dead mosquitoes on the floor on the bed
Worst there is a syndicate among house keeping to open lap top bags and steal money
Indeed disappointing
All staff only looking for tips
Service at a price
Don’t get fooled by the smile
Be vigilant not to leave money
Indeed a shame
My money was stolen
I checked with other guest they also told me thier money was stolen
Would suggest not to stay there even free of charge
Översätt
Gästanvändare
Bodde på apr. 2023
Familj
1 recension
7.5/10
Publicerades 31 maj 2023
brekafast good, food good, location good, but one reception not helpful
asked three questions.
a) can i have an extra key, answer i can' help.
b) can you call a taxi for me, answer i can't help.
c) can you make a restaurant reservation, answer i can't help.
basically they do not want to help at all at the front counter.
behavior of young reception , not interested to resolve customers needs.
Översätt
JensonB18
Bodde på mars 2025
Annat
2.0/10
Publicerades 27 apr. 2025
They actually do not care about families, they have people living since ages so if you are coming with your family and wish to have stress free few days they will make sure that you don't have, especially the on duty manager stephen and the front desk guy shubhankar, they don't know how to talk to customers, probably cause they are so "overlooked" with the guests, they do not care about your complains They put us in a room with broken dishwasher that got choked up Next the room jet was not working The door lock not working .later at night they shifted us to a room that was not clean full of dust , rusted rice cooker Rusted knife, they just don't care Only people who care are the floor girl gauri and the watchman, rest all management has made our trip really for forgetful And I know this one review won't do anything but this is their truth they don't care about Indian guests and only cater to foreigners
Översätt
Svar från boendet: Dear Mr. Jenson, Thank you for sharing with us your kind feedback pertaining to your recent 3 nights stay with us. It is indeed disheartening to learn that your experience was not in line with your expectations. We have always taken pride in being a second home for all of our guests, whether on extended or shorter travel stays. I am very sorry that the Apartment Suite had some shortcomings and I did run a check on the electric cooker and dishwasher as well. I do understand that technical issues may arise and our teams are always around to assist on such matters promptly. Regarding your communication with some of the members, it is imperative that each and everyone is able to assist our esteemed guests and help resolve any challenges in the best possible manner. On this note, I do wish that we may host your next stay with us again, and I assure you of a much more memorable experience for you and your family. Regards Milind Kadu Hotel Manager
Samuel H
Bodde på nov. 2024
Familj
10.0/10
Enastående
Publicerades 24 dec. 2024
We have booked this serviced apartement hotel with a group of people for 10.nights and the service in relation to the price was absolutely great. They helped in every second. Laundry Service is great, rooms are spacious and cleaned very well for indian circumstances. The food is very good in relation to the price and the service is absolutely great. I especially want to name two boys here: Ejaj from the Front Office and Honey from the Restaurant - Management should seriousely promote those guys!!! I worked for many years in luxury hospitality - they are rocking the Show! Only thing - matress is way too hard.
Översätt
Svar från boendet: Dear Mr. Samuel, Thank you very much for your kind review shared with us. It is indeed a pleasure to know that you enjoyed our hospitality, facilities and services, and that our team has been able to meet your expectations. Certainly, our team members are the true stars of our service excellence, and your positive feedback will only motivate them to keep striving towards this goal. I have made a note of your feedback regarding the mattress, and we could improvise here to offer a softer topper. We shall look forward to your next visit to India soon again. Warm regards, Milind Kadu Hotel Manager
Gästanvändare
Bodde på apr. 2025
Annat
10.0/10
Enastående
Publicerades 22 maj 2025
It is great experience staying here ,staff are very polite and rooms are very spacious ,feels good spacious and airy with balcony and kitchen ,you have every amenities of 5 star hotel here . I happened to come here at birthday ,they took extra effort to wish me and sent goodies and cake on my birthday. I prefer to live here then in any 5 star hotel with my family .
Översätt
Gästanvändare
Bodde på apr. 2025
Familj
10.0/10
Enastående
Publicerades 7 maj 2025
Visited with family and friends and had a very nice stay. Oakwood lies in a nice neighborhood and is located in the center close to the airport. The staff is very helpful and polite. Due to unexpected circumstances we had to rearrange our stay, but they were really flexible. Also great facilities available in addition to their delicious restaurant.
Översätt
Scenic11832603828
Bodde på mars 2025
Affärsresenärer
8.0/10
Mycket bra
Publicerades 30 apr. 2025
I stayed at the hotel for a business trip and had a good experience overall. The room was clean and comfortable, which made it easy to relax after a long day. The food served at the hotel was also quite good, with a decent variety and fresh taste. I’d especially like to mention Ejaj at the reception—he was very helpful and made check-in and any other requests smooth and easy. Thanks to the staff for making the stay pleasant.
Översätt
Svar från boendet: Dear Mr. Amose, Thank you very much for sharing your review and feedback regarding your recent experience at Oakwood Residence Pune. Commitment to service and guest satisfaction is our main concern and the team is dedicated to making every guest’s stay memorable. We are delighted to know that you enjoyed your stay with us and that we were able to meet your expectations as this is what we strive to achieve at all times. Thank you for your kind words of appreciation. This is an encouragement for the team as we encourage our employees to go the extra mile and emphasize the attentive and personalized aspect of service. It is a pleasure to have you as our guest and we look forward to welcoming you again soon. Regards Milind Kadu Hotel Manager
NinjaNatiq
Bodde på mars 2025
Ensamresenärer
8.0/10
Mycket bra
Publicerades 23 apr. 2025
Mr Ejaj Patel at the reception is one of the best reception desk guys i have come across in recent times. He was helpful, honest, sincere, accommodating and at the same time well mannered and well spoken.He explained the house rules, inclusions and exclusions to perfection..Most of the people at the reception these days are rude and think of themselves as the owners of the hotel and behave as if they are giving the room for free. But Mr Ejaj Patel has restored my faith in Oakwood residence Naylor road Pune. Coming back after a decade to this hotel. It definitely needs some renovation and restoration. Thank you Oakwood
Översätt
Svar från boendet: Dear Dr. Natiq, Thank you very much for sharing your kind feedback. It is very heartening to learn that you enjoyed your stay with us, and that our team members were instrumental in this wonderful experience. It is indeed the staff who are the heart of the operations. With regards to the renovation, it is an ongoing process, as we strive to upgrade the facilities and processes, to continue delivering our exemplary services. We look forward to welcome you back soon again, whenever you are visiting Pune. Warm Regards. Milind Kadu Hotel Manager
Go22377422107
Bodde på mars 2025
Par
10.0/10
Enastående
Publicerades 21 apr. 2025
Very nice hotel and services. Beautiful street surrounded by greenery all over. Breakfast was awesome. Our housekeeping was perfect - thanks to Jayshankar Ji and Rubina Mam. Very much appreciated and very much recommended. Thank you for everything and hope to be coming here again.
Översätt
Svar från boendet: Dear Mr. Lalwani, It is indeed heartening to know that your stay with us at Oakwood has been very comfortable and convenient. Our staff always try to deliver their best on all aspects of providing an exceptional guest experience, and I shall certainly share your appreciation with them. We hope to have the pleasure of welcoming you back to our hotel soon for another outstanding experience. Thank you for your kind appreciation . Warm regards, Milind Kadu Hotel Manager
Krish K
Bodde på mars 2025
Affärsresenärer
10.0/10
Enastående
Publicerades 20 apr. 2025
Amazing stay, delicious food, and wonderful staff—especially Honey, who went above and beyond to make my visit memorable. The rooms were spotless, service was fast, and the entire team was warm and welcoming. Every little detail was perfect. I truly had a relaxing and enjoyable experience. Great job!
Översätt
Svar från boendet: Dear Mr. Krish, Thank you for taking the time to post a review of your recent stay at Oakwood Residence Pune. It makes us happy to note from your feedback that you enjoyed your experience in every way and were delighted with the level of service you received from Mr. Honey. Your compliments will certainly be an encouragement and a boost of strength for him & as well for the Entire Team. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
Salimeh E
Bodde på sep. 2024
Affärsresenärer
10.0/10
Enastående
Publicerades 16 okt. 2024
Every one specially miss Pirayeh Najibi is friendly and they do all the services that are asked of them with a good attitude In general, the service and everything is great, I will choose to stay at this hotel again after this trip I enjoy the fact that the hotel has facilities such as a club and a swimming pool
Översätt
Svar från boendet: Dear Ms. Salimeh, Thank you very much for your kind review. I am very happy to learn that you have had a wonderful stay with us, and that you find our services and facilities very helpful and amazing. It's always a delight when our staff and team members are able to address your requirements as best as possible. We will look forward to your next visit, and wish you a wonderful stay experience soon again. Warm regards, Milind Kadu Hotel Manager
Wanderer03241741057
Bodde på sep. 2024
Res med vänner
8.0/10
Mycket bra
Publicerades 13 okt. 2024
I had an experience that exceeded all my expectations at Oakwood Residency and it feels like home with the wonderful staff. One employee, in particular, stood out to me: Honey, he is an exceptional person who truly enhances the experience for guests. Overall, my time here has been excellent, and I highly recommend Oakwood Residency for anyone seeking a comfortable stay with outstanding service.
Översätt
Svar från boendet: Dear Ms. Sabina, Thank you for taking the time to post a review of your recent stay at Oakwood Residence Pune. It makes us happy to note from your feedback that you enjoyed your experience in every way and were delighted with the level of service you received from Mr. Honey. Your compliments will certainly be an encouragement and a boost of strength for him & as well for the Entire Team. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
B M
Bodde på mars 2025
Res med vänner
10.0/10
Enastående
Publicerades 11 apr. 2025
We loved staying in Oakwood residence Pune. The hotel ambience, staff ,location and food are great. Rooms are clean and specious, highly professional managers , special thanks to GR manager Pirayeh Najibi.we definitely recommend all to stay in Oakwood.
Översätt
Svar från boendet: Dear Guest, It is indeed heartening to know that your stay with us at Oakwood has been very comfortable and convenient. Our staff always try to deliver their best on all aspects of providing an exceptional guest experience, and I shall certainly share your appreciation with them. If there is any assistance we could provide for any of your friends traveling to Pune in the days ahead, we shall be happy to extend our help in any matter. Thank you for your kind appreciation . Warm regards, Milind Kadu Hotel Manager
NupurFadnavis
Bodde på feb. 2025
Affärsresenärer
10.0/10
Enastående
Publicerades 7 mars 2025
It was a good stay with Oakwood Residency. Staff is polite, help is provided Breakfast was included and it had veg and non veg options with fruits,beverages and dessert as well Good stay, highly recommend Would like to come here again. Thank you Oakwood
Översätt
Svar från boendet: Dear Ms. Nupur, Season's Greetings! Thank you for taking the time and effort to post a review for Oakwood Residence Pune. It warms our hearts to learn that the efforts of our team member contributed to making your stay one of the most memorable experiences. Knowing that our staff went out of their way to ensure your comfort is the highest praise we could receive. Thank you once again for choosing Oakwood Residence for your stay and for recognizing the dedication of our team. It was our pleasure to have you as our guests, and we sincerely hope to welcome you back for another unforgettable experience in the future. Regards Milind Kadu Hotel Manager
GoPlaces776659
Bodde på feb. 2025
Familj
10.0/10
Enastående
Publicerades 6 mars 2025
Oakwood feels like home away from home. We love coming back here and our pet loves the place too. The best part is that we get to take him long for breakfast as they have an outdoor seating. The staff are very polite and professional. Pirayeh the guest relationship manager always gives you a warm welcome. Keep up the good work team Oakwood. Looking forward to our next stay.
Översätt
Svar från boendet: Dear Ms. Joseph, My team and I are very grateful for your kind words. Your acknowledgement of our efforts encourages us to do better. Our priority is your comfort and delight and hence takes precedence. Thank You for having chosen to stay with Oakwood Residence Naylor Road. We hope to have you stay with us in the future. Regards Milind Kadu Hotel Manager