Serenity by Monarch Baner

Room was not properly clean, toilet seat was broken, balcony door was broken, the property is way too overpriced for the current condition

It was an average experience as we were pure booked, but our room wasn't ready until we arrived. Rest was good

The hotel was not clean at all, there were spitting stains in the lift, spider webs in the rooms. Also, even outside area of the hotel was smelling so bad that you will not be able to enter. I asked staff multiple times that is my room ready, he said yes. But when i entered the room it was not clean, no towels, no kettle, ac remote was missing. Even other rooms were available he was not ready to change my room until i said him to cancel my booking.

stay was nice, nice b/f, but room tv was not working, the response was not good. 👍

Good location in Baner area in Pune providing good accessibility. The rooms were adequately sized and reasonably clean. A chair and table would be good to have. Service standards were acceptable. Breakfast buffet spread was decent though not a lot of healthy options were available. Overall, a VFM option if you are planning for a short stay on a business trip.

Stay was value for money. We give full marks for cleanliness and food. Staff was quite cordial and helpful.