Jiahua Hotel recensioner

Very bad service and unfriendly hotel during check in. It's a nice and beautiful hotel but unfortunately it's not properly upkeep and maintained. No luggage assistant at lobby even though I checked in with 5 luggages and have to curry all the way into the lobby and to the room. No welcome greetings nor positive gesture to welcome for checking in at all by the front desk and very unfriendly check-in process. I was supposed to book the hotel for 5~6 days but has decided to check-out the next day and looked for a much better alternative at other hotels in Puning. The room is big with a good size toilet and a big bath tube but it's very smelly and not properly maintained and cleaned. Room service was very unfriendly and rude to knock at the door heavenly to deliver a fruit platter with a very bad attitude without greetings. Some of the floor supervisors and staff are good and attentive but with the overall mood and energy in this hotel being very dull and unfriendly, it makes the atmosphere of the hotel very unfriendly. Definitely not a good hotel to stay when there are other better alternatives around the city. I'm happy to make the decision to check out the next day after 1 day stay and great I have made the right decision as other hotel I'm staying now has much better attitude and services with a better room and cleaned. Such a big disappointment for me for my first visit to Puning and stayed at the JiaHua Hotel Puning. The management should take a serious effort to provide proper training to the staff, especially the supervisors and front desk manager, to upgrade the hotel to a proper international standard. By the way, the hotel doesn't accept international credit cards for payment as the front desk manager told me their international credit card reader has not been working since Covid pendamic, only Cash or China mobile payment are acceptable at the hotel.

The hotel is very cool, very large rooms and free parking

Old style. Old furniture, free snacks everyday, free breakfast everyday, the food is ok, the location is good, near the center.

The hotel is in the centre of Puning. The hotel room is spacious and clean but the hotel is kinda old and staff there are not well-trained even smoked during working on duty that was totally unexpected.

room ok

這次酒店的入住體驗還不錯，裝修不錯，房間整潔，沒有異味，採光也好，晚上還有送果盤零食，挺新鮮的 服務也很周到，有什麼需要在房間打個電話就行，酒店位置很好找，出行也方便，周邊就有條商業小吃街 整體來説是不錯的，下次帶父母來玩的話還會選這家酒店的

酒店環境很好呀 很大氣 房間很大 乾淨衞生 風景也不錯 附近吃的玩的都有 強烈推薦！

床褥算舒服夠大。 房間有位置辦辦公或食食東西。 早餐的餐廳環境不錯，也算多款式，味道也可以。 總體驗是滿意。

衞生：好 環境：好 服務：好 設施：很好很好

很棒，超值

酒店很不錯！房間乾淨整潔，夠寬敞，早餐挺豐富 ，有豬腳吃，是沒想到的，還為孩子們貼心地準備了學習工具和小零食。

廁所好大糞便味。令到成間房都是臭味。馬桶還有污跡。衛生情況非常不好。員工服務態度一般。只是搵膠袋裝水冚住排氣孔。

我們共訂了2晚2间豪華單人房及2间豪華双人房，4间房間空調都有问題，第一晚入住房間空調只有一点兒風，但並不是冷風，搖控顯示器不能調較温度的，房間顯示28度，非常局熱。之後我們跟前台說明空調问題，前台找人到房間修理，说空調只是中央的，最后房間也算涼了些。第二晚空調又沒有了，今次他們说是中央冷氣出現故障，須要搶救。最后他們拿了把風扇給我們。😡😡這麼大间洒店，真估不到設施是這樣，價錢又不是便宜，我們退房時前台連詢問情況都沒有更何況是一句道歉，這酒店是差得很，不值得推介。

整個酒店設施豪華，沒有舊的感覺，維護還是非常棒的，周邊餐飲店也很多。房間面積大，裝修風格也很舒心。停車場寬敞，進出方便。