Kaaro Hotel Puno

The staff were very nice and helpful. The hotel was within walking distance of many restaurants. The breakfast was good quality. I had hot water both days when I showered. There is no heat which is typical of hotels in Peru. The hotel did provide a really thick extra blanket.

Good for quick stays only. Unfortunately, I can't give it more than 3 starts. Whats good: - Localization great. - Breakfast is simple, but good - The room has a working/organizational table - Bed was comfortable What was bad: - Every single day I had netwrok issues. I spend the week working from the hotel and missed important meetings because of that. I sen't messages every day to them and there were no improvements. It's not a Puno problem because anywere else the wifi was stable. - Shower. That was the worse part. I think 4 out of the 5 days I stayed I had to call them to heat my shower. Then they would do something and the water would get hot. I mean... I'm in a hotel. In a place that's 2 degrees celsius. And the 2 worse parts of this was that the HAD to come to my room to check... he couldn't belive me. So I would take off my clothes to bath, go to the shower, is cold, I would call them, and istead of just waiting I had to put my clothes on because the guy had to check de water. Every time. And the worse of all... I asked if that was happening in every room. He laughed and say no. Why would you keep me in that room then? For gods sake. I'm giving 3 starts because they were all polite and I don't think that's their fault, it seems that the hotel is in low maintenance mode.

This is a lovely Hotel. It is in a great location not far from the main square. It has everything you need including nice little extras like tea and coffee making facilities. The staff are wonderful, polite, efficient, friendly and professional. The breakfast even starts at 06:00 for those with early starts. I would like to thank all the staff at this hotel for the excellent. Highly recommended.

Location is good, close to the center of the city. Staff is nice. But the carpet and blankets have dirty spots. The bathroom is small and sewer is almost clogged.

This hotel has a good elevator which is very important at this elevation. Good breakfast and you can walk to everything.

Outstanding value for money, centrally located, very clean safe and secure. Very friendly and helpful receptionist. Planned to stay for 4 days but extended my stay to 8 days. Good breakfast and laundry service. Highly recommended. Room safe.