Club Hotel Casapueblo

We recently stayed at Club Hotel Casa pueblo December 27, 2024-January 1, 2025. To say the least, this was the worst hotel experience I have had in over 20 years. It is clear your hotel makes all efforts towards special/private events and upkeeping the museum to generate money. The hotel has absolutely no service towards guests. Upon arrival our room was filthy. Dirty floors and used toilet paper in the toilet. When we complained they moved us to a new room, which was a bit cleaner (after waiting deveral hours and wasting half the day). Floors were still dirty and our 2 year old stepped on a piece of glass cutting his foot. The cleaning crew NEVER cleaned the kitchen and only removed the trash one day out of the 5 days we were there. They took away dirty towels but didn't replace them. We found a laundry bag with towels by the door way. They left a full dirty trash bag by the front door of our room. Dirty dishes from the kitchen were not cleaned. The maintenance person left a small can of paint and a utility knife in our bathroom, which was discovered by our 5 year old- a big safety problem- this could have lead to yet ANOTHER injury (either a cut or one kid could have eaten the paint). There is a very concerning electric code violation in the bathroom. You have the hair dryer connected directly to the outlet right next to the shower. This is a BIG code violation and can lead to deadly electrocution. Lastly, on new years eve we did not plan to attend the private event at the hotel. We were told by the front desk that the dining room would be closed for the new years eve event but we can order room service. When we called for room service to feed our 2 small children, they said they were closed. When we called the front desk they said "sorry we made a mistake. If you want to order food you have to pay for an event ticket ($200 a person). We had to drive 30 minutes to downtown to look for 1 of 3 fast food restaurants serving food without prior reservation with 2 crying hungry kids. On top of everything, when we asked for a manager there was NEVER a manager working at the hotel. Either you completely lack management or you tell customers paying over $700 a night this so you can avoid face to face responsibility for these inexcusable conditions. THIS IS ALL UNACCEPTABLE. We have travelled to many countries and have never had such a terrible experience, especially with kids. I have never left a bad review or have reported a hotel in my life

Expensive, trading on its location A big tourist trap with naff pay to ‘watch the sunset’ and peer at the hotel guests. Bad management, poor communication. Terrible food in the restaurant. Nice view.

Lugar é lindo, mas está decadente, instalações velhas sem manutenção. No geral o staff é pouco prestativo e mau humorado. Quarto com muito inseto, pernilongo, arranha, barata. Café da manhã bem básico. Restaurante bem caro. Recomendo somente a visita.

Simplesmente incrível a escultura habitável de Valeró que levou 30 anos para ser finalizada. Atendimento ímpar dos funcionários, ambientes limpos cuidadosamente, especialmente nossa suíte, café da manhãdelicioso. Tudo perfeito! Amamos!!! Linda história e incrível pôr do Sol. Vale conferir.

La habitación muy linda, las vistas, la puesta de sol. Pero no recomiendo venir en esta época, pues está en reformas. No pudimos descansar, justo en dónde estaba el área de spa y piscina exterior había alguien de mantenimiento con una pulidora de madera. Un fin de semana que era para relajar al aire libre,tuve que pasar encerrada en el cuarto por los ruidos molestos.

Lastimosamente! Fuimos a tomar el té! Pasamos por la puerta con nuestro caniche! Nos estamos, nos atendieron dos veces todo normal y luego se acerca el guardia de seguridad , y nos informa que no se puede estar con mascotas! No está publicado ni en la web , ni hay cartel ninguno, un reglamento de otro tiempo! No volvemos